Tree ClassicsReviews of treeclassics.com

***UPDATE**** Just to let everyone know, I responded to Tree Classics reply as requested and as of this date, they have not responded back to me. Their seemingly quick reply to rectify matters is a complete and total farce. Again, DO NOT BUY FROM THIS COMPANY. They have absolutely no interest in serving the customer. PLEASE DO NOT BUY a tree from this company. The product is horrible and so is the customer service. We purchased our tree in January 2017 as an after-Christmas item. We put it up in December 2017 and the LED lights went out in less than 2 weeks of use. We immediately contacted customer service and spoke with a friendly gentleman named Mike. Mike walked us through some trouble shooting, apologized profusely and because we still couldn't get the tree to light completely he told us we would receive a replacement tree in January. He again apologized, suggested we go out and buy a couple of strings of LED lights (which we did) and said because the tree is LED, it has to be a complete replacement and not just a replacement of the non-working section. Although not ideal, we understood. Things turned worse when we received a call from Kiera the next day who told us very unapologetically that we would not receive a replacement tree, but would receive a replacement section THE END OF NOVEMBER 2018. I told her that was unacceptable and that it made no sense for us to store a non-working tree and take a chance on their product so close to Christmas once again. I asked to speak to her supervisor, a woman named Putthy who said the same thing and refused to transfer me to her supervisor, claiming she didn't have one. I wish we would have never purchased from this company. Take our advice, spend a little more and buy from Frontgate. Our last one from them lasted well over 12 years and through several moves. We should have just spent a little more and gotten another one from them.

Great tree but no extra bulbs sent and when I called they claim that none are available.

I have posted my problems with Tree Classics elsewhere, bottom line is the products don't hold up, bought a $1200 tree in 09 and it was fine for 1 year total hassle to try to fix it in 2010 it now looks like it came from a dumpster, most lights don't work and the a lot hinged branches are broken. Decided to bite the bullet and buy another one this year accidentally bought a 12 foot tree and wanted a 10 ft. The only way after calling 4 times while the tree has not shipped to cancel and redo or change order etc it to wait on the tree to be delivered and then pay myself to return it and purchase another! I have been hung up on, lied to and feel totally cheated. DO NOT BUY FROM TREE CLASSICS! I have heard Balsam Hill is the same company, not sure, but I would not trust them without a lot of research. I will buy local though more expensive!

I bought the oregon spruce on Nov 7. I received it on Nov 10. The bottom portion didn't work. I called on Monday morning Nov 14. They said they would ship me a replacement piece. Nov 21 I called because nothing has arrived. I received no phone call at home, work or cell. I was informed that it is "out of stock" and won't be manufactured until summer 2017. Then they told me I could get a refund, if I ship the tree back AT MY EXPENSE. I could buy a new tree from them, at full retail. What horrible, HORRIBLE company with no sense of pride in their products, no sense of guest service and product that does not work.

I received my tree quality. Put it together. It wasn't near as full as I thought it would be and has a very bad smell. I called to get a shipping label to return ut and the told me they would send the request to shipping and email me it. That was three days ago. So I called again and they said it wasn't being processed yet that they would put it in again but it would be another 24 to 48 hours before I would get it again. I am tired of waiting for a shipping label. I would like to just return it and get my refund. Never hurd of having to wait for a shipping label. Should be able just to print one out like other places I bought things from. I am hoping to get my refund soon :(

I purchased the Lake Shore Blue Green Spruce Tree. It was delivered extremely fast. Once it arrived I had my husband put it up. It was fairly easy to put up because it came in three parts. Base was down and lower section was installed and plugged in. Then the middle section was installed and plugged into the lower section. Only to see that half tree would not light up. We went through the grueling agony of trouble shooting defective bulbs which was not only the extra amount that are supplied but I had to purchase more to get the tree to finally work. I did contact customer service and was given the option to return and pay for shipping charges. I refused and was laughed at hung up on numerous times and even lied to numerous times. I explained I did finally get the tree working but needed to purchase additional bulbs. I was told they would send me bulbs as a curtisey which never happened. I asked if I could get a percentage off due to the time and aggravation spent on getting the one I had to work. I was told by a so called manager that the matter needed to be looked into and that she would get back to me. Which also never happened. I will NEVER purchase other items from this company again! Nor will I EVER recommend it to any one else. Since I am already stuck with this tree. The only thing I would buy again from this company are extra bulbs to have for future Christmas's so that the tree was not a complete waste of money.

Be sure and check BBB in Wisconsin before buying from this company. I purchased a tree 11 months ago and an entire section of the tree wasn't lit. I called the company and they offered to "expedite" new lights. 2 months later the lights arrived and we spent hours trying to restring the tree. I finally called the company and asked for a new tree. They offered to "expedite" a new section. I arrived in October, 11 months later. The new section wasn't even the same kind of tree and didn't fit mine. When I called the company they offered to give me a coupon to buy a new tree. I explained I wanted a new tree. They had me donate the broken tree and my new one just arrived. Of course there are 4 branches that are not lit. Do Not purchase from the company!!!

I purchased 2 trees several years ago and have suffered through the change in ownership. I have ordered replacement light bulbs on 2 or 3 occassions. Each time they have been out of stock. I have notified you of my thoughts about this but nothing has changed. Why a company that sells Christmas trees would not stockpile A LOT of replacement bulbs for the holiday season is beyone belief. They are small and can only take up so much room. As if that isn't annoying enough, your rules will not allow customers to place an order so that it can be fllled when the replacement bulbs are re-stocked. No....you make customers check regularly to see if the bulbs are in stock again. This is a stupid rule. Bottom line is that I am disgusted with Tree Classics and would probably not purchase Christmas trees from you again. Don't you understand that it is ALL the ways that you treat customers that count when it is time to give (and I do mean GIVE) a company more business. You blew it.