TreatmedyReviews of treatmedy.com

Response from TreatmedyJul 13, 2024

Dear Venkateswar, We sincerely apologize for any frustration and inconvenience you've experienced. We want to assure you that we do not post fake reviews. Trustpilot is a transparent platform, and all reviews are left by our verified customers. Upon checking your situation, you mentioned receiving a defective product, and we are more than willing to replace it for you. However, to proceed with the replacement, we need a video showing the issue with the knee massager. This is a standard procedure that helps us verify the defect and improve our quality control. We understand that providing a video might be inconvenient, but it is essential for us to process your request. Once we receive the video, we will promptly send you a free replacement. This was also advised to you during the support ticket process multiple times. Please send the video to our customer support team at [email protected] so we can assist you further. Your satisfaction is important to us, and we are committed to resolving this matter to your satisfaction. Thank you for your understanding. Best regards, Hailey from Treatmedy

Response from TreatmedyJun 23, 2024

Dear Penny, Thank you for your feedback. We apologize for any confusion regarding the tension adjustment on your Bunion Fix. To release the tension, the black button should be pulled out instead of pushed in. For a detailed demonstration, please refer to our "How to Use" video, which can be found here: https://treatmedy.com/pages/how-to-use-bunion-fix This video provides clear instructions on operating the device and adjusting the tension properly. If you have any further questions or need additional assistance, please don't hesitate to reach out to our customer support team at [email protected]. We are here to help and ensure you have a positive experience with our product. Warm regards, Hailey from Treatmedy

Response from TreatmedyJun 20, 2024

Dear Todd, We are truly sorry to hear about your experience and apologize for any frustration and inconvenience you have faced. Your feedback is invaluable to us, and we take your concerns very seriously. Our goal is to provide effective solutions and excellent service to all our customers. We regret that our product did not meet your expectations and that you were not satisfied with the return process. We strive to make the refund process as straightforward as possible. Our intention with the partial refund offer was to minimize your inconvenience, and we apologize if this came across as unsatisfactory. We want to ensure that this situation is resolved to your satisfaction. We are committed to ensuring your satisfaction, and we would like to assist you promptly in resolving this issue. Please don't hesitate to contact us directly at [email protected] or via facebook or instagram chat. We deeply regret any miscommunication that may have occurred and appreciate your patience as we work to make this right. Thank you for bringing this to our attention. We are committed to learning from this experience and improving our processes to better serve our customers in the future. Best regards, Hailey from Treatmedy

Response from TreatmedyMay 31, 2024

We sincerely apologize for the inconvenience and frustration you've experienced. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. We are sorry to hear that you feel the product did not meet your expectations. Our 100% money-back guarantee is genuine, and we take all refund and return requests very seriously. It appears there has been a breakdown in communication, and we regret any delay or oversight on our part. To ensure this matter is resolved as quickly as possible, please send us an email at [email protected] or message us on Facebook or Instagram. They will be able to provide a tailored solution to meet your specific needs and concerns. Our team is committed to ensuring our customers receive the best possible service and support. We deeply apologize for any inconvenience this may have caused and appreciate your patience. Best regards, Hailey

Response from TreatmedyMay 12, 2024

We're truly sorry to hear about the inconvenience you've experienced with your order. We understand the frustration of receiving your order at an incorrect address and the challenges this may have caused. At Treatmedy, we rely solely on the shipping information provided by our customers during the checkout process. We do not pull addresses from external sources, and any discrepancies in the shipping address are a result of the information entered by the customer. We regret any confusion or frustration this may have caused and want to assure you that we take your concerns seriously. While we understand your disappointment, we kindly ask for the opportunity to assist you in resolving this matter promptly. Please reach out to our customer care team via email at [email protected], Facebook, or Instagram chat, and we will do our utmost to address your concerns and find a satisfactory solution. Your satisfaction is important to us, and we are committed to ensuring that your experience with Treatmedy is a positive one. Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to resolve this issue for you.

Response from TreatmedyApr 19, 2024

We deeply regret the discomfort you've experienced with the Bunion Fix and apologize for any inconvenience caused. Your satisfaction is paramount to us, and we want to assure you that our 90-day money-back guarantee is genuine. In light of your feedback, we will proactively reach out to you to address your concerns and facilitate the refund process. Our customer service team will ensure that your experience is resolved promptly and to your satisfaction. We apologize for any miscommunication or frustration you've encountered thus far and appreciate your patience as we work to rectify the situation. Your trust is important to us, and we are committed to regaining it through exceptional service and support. Thank you for bringing this matter to our attention, and we look forward to the opportunity to make things right for you.

Response from TreatmedyApr 15, 2024

We sincerely apologize for the frustration and inconvenience you've experienced. We understand the importance of prompt and effective communication, and we regret any delays or lapses in our response. Regarding your return request, we're sorry to hear that there was confusion regarding the return process. Our customer support team is dedicated to assisting our customers with their inquiries and providing clear instructions for returns. We regret any misunderstanding that led to the product being returned to an incorrect address. According to our refund policy, products must be returned using the provided return instructions to ensure they are received and processed correctly. Unfortunately, if a return is sent to an incorrect address and not in accordance with our return instructions, we are unable to process the refund as we are unable to retrieve the package. We understand your frustration and disappointment, and we're committed to resolving this issue for you. Please reach out to our customer support team at [email protected] with your order details, and we will do our best to find a solution that meets your needs. We value your feedback and appreciate the opportunity to address your concerns. We strive to continuously improve our processes and customer service to ensure a positive experience for all our customers. Thank you for bringing this matter to our attention, and we apologize for any inconvenience you've experienced. We hope to have the opportunity to regain your trust and provide a better experience in the future.

Response from TreatmedyMar 29, 2024

We apologize for the inconvenience you experienced with the assembly and instructions for the Treatmedy™ Bunion Fix. Our product is designed to come pre-assembled for your convenience, and we understand the importance of clear instructions for proper usage. Instructions on how to operate the device can be found on the packaging itself and by scanning the QR code on the package, which will direct you to our comprehensive "How to Use" video at https://treatmedy.com/pages/how-to-use-bunion-fix. We regret any confusion regarding this, and we appreciate your feedback as we continually strive to improve our user experience. Regarding the straps, we assure you that the toe and ankle straps are not the same size. The toe strap is significantly shorter than the ankle strap to ensure proper fit and functionality. If you have any further questions or concerns about operating the device properly or if you think a faulty product was sent to you, please don't hesitate to contact our customer service team for assistance. We are here to help and ensure that you have a positive experience with our product. Once again, we apologize for any inconvenience you experienced, and we appreciate your feedback as it helps us enhance our product and service. Thank you for choosing Treatmedy, and we hope to provide you with a better experience moving forward.