TreatmedyReviews of treatmedy.com

Response from TreatmedyNov 18, 2024

Hi Meishel, Thank you for your detailed feedback. We’re truly sorry to hear that the Bunion Fix didn’t work as expected for you. We also appreciate your kind words about our staff—it’s always our goal to provide excellent customer service and ensure a positive experience for our customers. Regarding your concerns, we want to assure you that if a device is found to be faulty, we process a free replacement or a full refund 100% of the time. If you’ve already sent a video demonstrating the issue, it should help our team confirm the problem and initiate the next steps promptly. We want to make sure this situation is resolved to your satisfaction. Please reach out to us again at [email protected], and we’ll review your case immediately to assist you with the appropriate resolution, whether it’s a refund or replacement. Thank you for bringing this to our attention, and we’re committed to making things right for you. Best regards, Hailey from Treatmedy

Response from TreatmedyOct 16, 2024

Hi Paola, Thank you for sharing your experience, and we’re sorry to hear about the challenges you've faced with your return. Please rest assured that once your returned items are received and inspected, your refund will be processed as promised. Our team is dedicated to ensuring that every customer is treated fairly, and we stand by our return policy. If you’ve already shipped the items back, kindly provide us with your tracking number so we can verify the return and expedite your refund process. We appreciate your patience and are here to help resolve this promptly. Please feel free to reach out to us directly if you need any further assistance. Best regards, Hailey from Treatmedy

Response from TreatmedyOct 9, 2024

Hi Jacqueline, Thank you for your patience as we work through this. We understand your frustration regarding the confusion with your order. This was a very unique situation, and we are committed to making sure you're taken care of. After carefully reviewing your order, we believe there was a misunderstanding regarding the quantity. You had placed two separate orders, which is why you received more units than anticipated. Nonetheless, we are already working on resolving this for you and will make sure you're satisfied with the outcome. Our goal is to provide the best service possible, and we will be processing a refund for the additional two units. We want to ensure you have a positive experience with us and our products. If you have any further questions or concerns, please don’t hesitate to reach out directly. Best regards, Hailey from Treatmedy

Response from TreatmedySep 3, 2024

Dear Cherlyn, I'm sorry to hear about your experience, and I want to assure you that we take your concerns very seriously. Our team is here to help, and I apologize if our response was delayed or if you felt unheard. Please note that we strive to provide excellent customer service to all of our customers. It seems there may have been a miscommunication or an issue with our email system, and I sincerely apologize for any frustration this has caused. We want to make things right for you. Please reach out to us directly at [email protected] with your order details, and we'll ensure that your concerns are addressed promptly. If your product is defective, we are committed to offering a solution, whether that's a replacement or a refund. Thank you for bringing this to our attention, and we look forward to resolving this matter for you. Best regards, Hailey from Treatmedy

Response from TreatmedySep 2, 2024

Dear Nathan, Thank you for bringing this to our attention, and I'm sorry to hear that the Kneemedy didn't work for you. We understand your frustration and regret any inconvenience you've experienced during the return process. Your experience sounds far from what we aim to provide. I apologize for the difficulties you encountered and the delay in receiving your refund. Please contact our customer service team directly through our website or at [email protected] so we can assist you further. We'll work together to ensure your refund is processed promptly. Your satisfaction is very important to us, and we want to make sure this situation is resolved as quickly as possible. Best regards, Hailey from Treatmedy

Response from TreatmedyAug 19, 2024

Dear Gayle, Thank you for updating your review to reflect our recent interaction. We appreciate your feedback and are genuinely sorry that the Bunion Fix did not meet your expectations. We understand how frustrating it can be when a product doesn’t work as hoped, especially after giving it a fair try. We apologize for any confusion or delays in our communication. Our team aims to ensure that every customer is fully satisfied, and we're glad we could reach out and start processing your refund. Your experience is important to us, and we are committed to improving our service based on feedback like yours. If you have any further questions or concerns, please don't hesitate to contact us directly. Thank you for giving us the opportunity to make things right. Best regards, Hailey from Treatmedy

Response from TreatmedyAug 14, 2024

Hi, Thank you for sharing your experience with us. We are truly sorry to hear about the discomfort you encountered and the communication issues you’ve faced. We take both product satisfaction and customer service very seriously. To clarify, the "someone will review your email" message is an automated response to confirm that we’ve received your message, and our dedicated agents typically respond to all inquiries within 24 hours. It’s concerning to hear that you haven’t received our follow-up, and it’s possible that our replies may have ended up in your junk or spam folder. We sincerely apologize for any inconvenience this has caused. We would love to assist you further and provide the guidance you need. Please check your junk folder for any missed messages from us, and if you still haven’t received a response, we encourage you to reach out again via our contact form here: https://treatmedy.com/pages/contact. We are here to help 24/7 and want to ensure you have the best possible experience with our products. We genuinely value your feedback and are committed to making things right. Best regards, Hailey from Treatmedy

Response from TreatmedyAug 2, 2024

Hey, We are truly sorry to hear about your experience and understand your concerns. We take pride in the quality of our products and assure you that all items are thoroughly inspected before shipping. Receiving a used or defective product is not in line with our standards. Our commitment to customer satisfaction is genuine, and we do honor our money-back guarantee. If you receive a product that does not meet your expectations, we are more than willing to make it right. We kindly ask you to reach out to our customer support team at [email protected] so we can address this issue immediately and ensure you receive a brand new replacement or a full refund. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction. Best regards, Hailey from Treatmedy