TreatmedyReviews of treatmedy.com

Response from TreatmedyMar 17, 2025

Hi Paul, Thank you for your feedback, and we’re truly sorry to hear about your experience. We take product quality and customer satisfaction very seriously, and we want to make things right for you. To clarify, if a product is found to be defective, we do not require customers to return it—we provide a free replacement or a full refund. We also want to assure you that our customer service tickets do not expire after 48 hours, and we are always available to assist. Please reach out to us at [email protected], and we will resolve this promptly for you. Your satisfaction is our priority, and we appreciate the opportunity to make this right. Best regards, Hailey from Treatmedy

Response from TreatmedyFeb 24, 2025

Hi, We’re very sorry to hear that you haven’t received your order, and we take situations like this very seriously. We have requested more information through Trustpilot so we can locate your order and assist you as soon as possible. Our team is fully committed to ensuring that every customer receives their order or a proper resolution. Please reach out to us at [email protected] with your order details, and we will work to resolve this matter for you right away. Thank you for bringing this to our attention, and we look forward to making things right. Best regards, Hailey from Treatmedy

Response from TreatmedyFeb 3, 2025

Hi Raj, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We’ve reviewed your case and want to assure you that if your purchase was within the 90-day period and the product was defective, you are absolutely entitled to a full refund. We will be processing your refund to resolve this matter promptly. Please rest assured that we stand by our commitment to customer satisfaction and our money-back guarantee. If you have any further questions or concerns, feel free to reach out to us at [email protected]. We appreciate your feedback and the opportunity to make things right. Best regards, Hailey from Treatmedy

Response from TreatmedyJan 27, 2025

Hi Lillian, Thank you for bringing this to our attention. We’re truly sorry to hear about this situation, and we completely understand your frustration. This is not the experience we want for our customers, especially during such an important time like the holidays. If your son's order was refunded and you haven’t yet received the funds, it may take some time depending on the payment method or bank processing times. However, we want to ensure this matter is resolved as soon as possible. Please have him contact us directly at [email protected] with the order details so we can investigate this further and provide immediate assistance. We are committed to making this right and appreciate your patience while we address this. Best regards, Hailey from Treatmedy

Response from TreatmedyJan 14, 2025

Hi, Thank you for sharing your feedback, and we’re sorry to hear about your experience. Your satisfaction is very important to us, and we want to make this right for you. If you’ve requested to return your product, please rest assured that we will process it as soon as possible. It’s never our intention to delay or ignore requests, and we apologize if our response has not met your expectations. Please reach out to us again at [email protected] with your order details, and we will prioritize your request immediately. Thank you for your patience, and we appreciate the opportunity to resolve this for you. Best regards, Hailey from Treatmedy

Response from TreatmedyJan 6, 2025

Hi Linda, Thank you for your feedback, and we’re truly sorry to hear about your frustration with the return process. We want to assure you that we are committed to resolving this situation for you. Regarding the "thank you note," we want to clarify that this is not a requirement for your refund. The only necessary steps for a return are to send the product back in its original condition and provide us with the tracking information, as outlined in our return policy. We’re sorry if the process felt difficult or confusing and for any delays in communication. Please rest assured that once we receive your return, your refund will be processed promptly. If you have already sent the return, kindly share the tracking information with us at [email protected], and we will ensure this is finalized as quickly as possible. Your satisfaction is important to us, and we deeply regret any inconvenience caused. Thank you for giving us the opportunity to address this, and we are here to make this right. Best regards, Hailey from Treatmedy

Response from TreatmedyDec 16, 2024

Hi Jennifer, Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience with the Knee Massager. We want to assure you that our full refund policy is genuine, and it’s never our intention to leave any customer feeling unheard or dissatisfied. If you’ve reached out to us via email and haven’t received a response, it’s possible that our reply may have landed in your spam or junk folder. We kindly ask you to check there. Additionally, please reach out to us again at [email protected], and we will prioritize your request to ensure it is resolved promptly. Our agents will also go ahead and locate your current case and reach out to you directly. We are committed to honoring our refund policy for customers who are not satisfied with their purchase, and we will do everything we can to make this right for you. Thank you for your patience, and we look forward to resolving this matter quickly. Best regards, Hailey from Treatmedy

Response from TreatmedyNov 25, 2024

Hi Lisa, Thank you for your feedback, and we’re sorry for any confusion regarding your Bunion Fix purchase. We want to clarify that the Bunion Fix is designed to be used on both feet—there is no specific left or right side, making it versatile for either foot. We always aim to ensure this is clear in our product descriptions, and we apologize if this caused any misunderstanding during your purchase. That said, we want to ensure you're completely satisfied. If you have any further questions or need assistance, please don’t hesitate to reach out to us at [email protected]. We’re here to help and resolve any concerns you may have. Thank you for bringing this to our attention, and we hope to make this right for you. Best regards, Hailey from Treatmedy