At Treatmedy, our passion for health and well-being drives everything we do. Since we started in 2021, we've been on a mission to make a difference in people's lives. With our products, we've been able to touch the lives of thousands. Our vision is simple: to empower you to live each day to the fullest, free from the limitations of discomfort. We believe that by providing top-notch products and exceptional service, we can make a positive impact on your life and well-being. Give yourself the natural relief you deserve with Treatmedy.
Treatmedy (treatmedy.com) has 456 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
treatmedy.com
Website
treatmedy.com
Category
Salons & Clinics
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 25% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Hello Mai,
Thank you for taking the time to share your concern.
We’re truly sorry to hear about your initial impression of the product. Please be assured that your Bunion Fix is not faulty — the hinge is intentionally designed to be adjustable to allow for a more customized and comfortable fit.
It may simply require a slight adjustment, and we’d be more than happy to guide you through the proper steps. Kindly send us an email at [email protected], and one of our Customer Experience Advisors will provide you with detailed instructions and support.
We appreciate your patience and look forward to assisting you.
Warm regards,
Hailey from Treatmedy
NM
Nawar M.
Ok Oui ok
Ok Oui ok. M..
Response from TreatmedyJul 31, 2025
Hello Nawar,
Thank you for your recent feedback.
We’d love to understand your experience better. We always aim to provide the best service possible, and if something didn’t go as expected, we’d really appreciate the chance to make things right. Any details you can provide would be a big help.
Looking forward to hearing from you.
Warm regards,
Hailey from Treatmedy
MP
Miriam P.
If I can gave them a 0 I will
If I can gave them a 0 I will , for not be an honest with costumer you buy and pay for something do you need not for broken item and still they keep have of your money because they don’t want to refund you a full money. I offer to return this item and they say they don’t send a return label you keep this junk but they keep 50% of your money safe your money don’t buy with this crooked.
Response from TreatmedyJun 16, 2025
Hello Miriam,
We're truly sorry to hear that you were disappointed with your experience, and we understand how frustrating this must have been for you. Your satisfaction is important to us, and we want to make sure your concerns are fully acknowledged.
We do stand behind our 90-day money-back guarantee, and the option we offered was simply an alternative solution since we don’t provide prepaid return labels at this time. We strive to be as transparent as possible, which is why this detail is clearly outlined in our refund policy, available here: https://treatmedy.com/policies/refund-policy
That said, if you would prefer a full refund instead of the alternative, you're absolutely welcome to return your order to the return address that our Customer Service Advisor provided you. Once received, we’ll be happy to process your refund in full.
We appreciate your feedback, and we’ll continue working to make our return process as clear and fair as possible.
Warm regards,
Hailey from Treatmedy
MT
Mary T.
Not Effective as it Claims to be
I have been using this Bunion fix for 3 months now.
However, it is not as effective as it claimed to be. My bunion is still protruding out. I can only use it for 3 hours each time as my bunion hurts if I used longer than that.
I have overlooked the 90 -day return date, which is from the date of delivery. Just overshot by 3 days and they insisted that no refund is allowed. I intend to give the product a fair try up to 3 months.
I am immensely disappointed by the outcome of the policy and the result of the product. I even endeavoured to provide a general review of the product upon insistent requests from the company, despite the product not working well for me. Would not recommend this product. Buy at your own risk.
Response from TreatmedyJun 15, 2025
Hello Mary,
Thank you for sharing your experience, and we're truly sorry to hear that the Bunion Fix didn’t work out for you as expected. We understand how frustrating it must feel when something you hoped would help ends up causing more discomfort instead.
While our 90-day money-back guarantee has technically expired, we never want our customers to feel stuck or unheard. That’s why we’re making an exception in your case and will gladly honor a return and refund for your order.
Please email us at [email protected] so we can take care of this for you right away.
We truly appreciate the time and effort you gave in trying the product and in leaving an honest review. Your feedback is important to us, and we’re always working on ways to improve.
Warm regards,
Hailey from Treatmedy
WS
William S.
Toe strap too short
I wish the toe strap was longer. My toe strap broke after several months of every day use. No positive results on my bunion getting better.
Response from TreatmedyJun 13, 2025
Hi William,
Thank you for taking the time to share your experience.
We're truly sorry to hear that the toe strap broke after months of daily use and that you haven’t seen the improvement you were hoping for.
We understand how frustrating that must be, and we’d really like the chance to make things right. Please reach out to us at [email protected]—one of our Customer Service Advisors will be ready to assist you as soon as possible.
Best Regards,
Hailey from Treatmedy
DB
Dan B.
trouble
I used the neckmedy for about a week (with little effect, positive or negative), until I felt a weird tingling on the left side of my heart. I tried it again the next day with the same weird feeling. I stopped using it because I was so scared!
Although ordering the product was easy, returning it was frustrating, bureaucratic, inefficient, and unsympathetic.
When I first wrote for a refund, explaining why, he said he'd have to check with the team for the process. What?!? No concern about this product affecting my heart??? No set process for easy returns???
Then he offered my half a refund to keep the product, never saying anything about what it did to my heart. I would never use the product again and don't want to give a potentially dangerous product to anyone else. He finally gave me an address to send it to with the instructions that everything had to be included, of course, and that there couldn't be any fingerprints, which is weird.
After sending it back and providing the tracking number, I had to follow up again and then finally got my refund.
So, this neckmedy is a potentially dangerous product and it's a company with weak customer service skills, but I'm glad they honored their money-back guarantee.
Update:
Their response below is the first hint of sympathy that they have shown in my case, so I think it is just PR and damage control, but not sincere. Also, they didn't explain why they don't have a simple return process.
Response from TreatmedyJun 2, 2025
Hi Dan,
Thank you for taking the time to share your experience. We're genuinely sorry to hear that the NeckMedy didn't work out for you and that you felt discomfort while using it. Your health and well-being are extremely important to us, and we take feedback like this very seriously. While we haven’t had similar reports, we understand that everyone’s experience can be different, and we respect your decision to discontinue use.
We're also sorry that the return process felt frustrating. Our team’s intention in asking clarifying questions and offering a partial refund was to provide flexible options, not to dismiss your concerns. That said, we completely understand that you expected a more empathetic and streamlined resolution, and we appreciate you pointing that out.
While the process wasn’t ideal for you, we’re glad it was resolved as promised. Your feedback will be shared internally so we can continue to improve.
Thank you again for giving the product a try.
Best Regards,
Hailey from Treatmedy
JB
Jenni B.
Scam and bunion corrector doesn't work
I wore the device according to the instructions for a few weeks before I started noticing increased swelling and increased pain in the foot with the bunion. I stopped wearing it but I believe that some damage was done to my foot as I am now in excruciating pain. I have been fighting for over a week with the company to try and get a refund according to their 100% satisfaction guarantee but every time they email me they tried to offer me a portion of the amount paid as a refund, telling me that I can keep the device instead of having a full refund. Obviously I don't want the device because it is causing injury to my foot, and I just want a refund. I would not recommend this device and I would not recommend dealing with this company.
Response from TreatmedyMay 22, 2025
Hello Jenni,
Thank you for sharing your experience — we’re genuinely sorry to hear about the pain and frustration you've gone through. That’s never the experience we want any of our customers to have.
We understand how upsetting this must be, especially when you were hoping for relief, not more discomfort. After checking your case, we can confirm that one of our customer support advisors has already responded to your inquiry and provided the return instructions. Please follow those steps at your earliest convenience, and as soon as we receive the item back, we’ll process your full refund immediately under our satisfaction guarantee.
If there’s anything else we can do to make this right or if you need any further assistance, please don’t hesitate to reach out to us directly at [email protected]. We’re here to support you.
Best Regards,
Hailey from Treatmedy
MF
MR F E.
Bunion Fix Corrector refund
I decided to purhase the Bunion Fix Corrector after viewing the online adverts. When it arrived I tried fitting the device and immediately I could see it wasn't going to work, coincidentally the next day I had an appointment with my Podiatrist, I asked her advice and she said it was inadequate for my bunion, and advised to return the product. Next day I returned the device by recorded delivery at my expense to the distributors address and never heard anything. I emailed Treatmedy who replied saying I were not entitled to a refund as I returned it without contacting them and I should not have returned it to the distributor. Apparently there is a clause in Returned Items section on their website stipulating NOT return the address on the received item, therefore I was told no refund was applicable!!. I am a pensioner and I foolishly believed the hype about the device helping to avoid surgery!! Treatmedy emailed me to apologise for my experience and they are now giving me the refund:- 'To make this right, we will be processing a full refund for your order'. It's now the 27th March and to date I've not received the refund I was promised by Treatmedy!!. 1st April and no refund has emerged!!.
It's now the 23rd April 2025, it appears this company never had any intention of giving me a refund. They continue to send me emails about their products,based on my experience I will not be making any further purchases!!!
Response from TreatmedyMar 17, 2025
Hi,
Thank you for sharing your experience, and we’re truly sorry for the frustration you’ve encountered with the return process. Our refund policy does require customers to contact us before returning a product to ensure it is sent to the correct address, as returns sent to the address on the package unfortunately cannot be processed. Our support team is available 24/7 to provide return instructions to make this process as smooth as possible.
That said, we completely understand your situation and the inconvenience this has caused you. To make this right, we will be processing a full refund for your order. We truly appreciate your patience and your trust in trying our product.
If you have any further questions, please don’t hesitate to reach out to us at [email protected]. We’re here to help, and we value your feedback as we continue to improve our customer experience.
Best regards,
Hailey from Treatmedy
