Chelsea M.
TERRIBLE CUSTOMER SUPPORT
letter to customer support (they have NOT helped over 2 weeks later)...I am writing regarding my order placed on December 1 This order included the Treatmedy Bunion Fix, along with additional bunion-related products shown in my order confirmation. I was very excited to try the Treatmedy Bunion Fix, as I have dealt with bunion discomfort for quite some time and typically wear gel toe separators. I decided to switch after seeing your product online and had high expectations given the price point. I have been wearing the Treatmedy Bunion Fix daily at home for OVER two weeks/about a month, exactly as directed, and unfortunately I have not noticed any improvement or relief at all. Additionally, I purchased and use two pairs—one for home and one specifically for work trips. On the pair I use while traveling for work, the toe strap tightening mechanism is already malfunctioning. It no longer tightens properly and instead just clicks in place without providing support. Also the velcro is giving out/not attaching properly. Given the cost of this product, I am disappointed both in the lack of effectiveness and the quality of the materials, particularly since the strap mechanism failed after such a short period of normal use. I truly wanted this product to work and was hopeful it would be a better solution than what I had been using previously. At this point, however, I am concerned about the durability and overall value.
Response from TreatmedyJan 12, 2026
Hello Chelsea, Thank you for taking the time to share such detailed feedback. We’re truly sorry for the frustration and disappointment this experience has caused, especially given how hopeful you were when placing your order. This is certainly not the experience we want for our customers. Please know that we’ve already reached out to you via email so we can personally review your concerns and work toward a fair resolution as quickly as possible. We truly appreciate you bringing this to our attention and giving us the chance to make things right. Kind regards, The Treatmedy Team