TreatmedyReviews of treatmedy.com

Response from TreatmedyJul 16, 2026

Hello, Thank you for taking the time to share your feedback. We're sorry to hear that you had difficulty fitting and adjusting the device and that it didn't meet your expectations. The Treatmedy™ Bunion Fix can take a little practice to fit correctly, especially when adjusting the tension. In many cases, we're able to help customers resolve fitting or adjustment issues with a few simple tips. We'd love the opportunity to assist you and make sure the device is being used as intended. Please reach out to us at [email protected] with a short video showing the issue you're experiencing. Our Customer Experience team will be happy to review it and provide personalized guidance or explore the best solution for you. We appreciate your feedback and hope to have the chance to turn your experience around. Warm Regards, Hailey Treatmedy Support Team

Response from TreatmedyJul 16, 2026

Hi William, Thank you for taking the time to share your feedback. We're sorry to hear about your experience. Could you please let us know which email address you sent your request to? We respond to all customer emails, so it's possible that our reply may have been filtered into your spam or junk folder. If you haven't received our response, please contact us again at [email protected], and we'll be happy to assist you with your return as quickly as possible. We appreciate the opportunity to help and look forward to resolving this for you. Warm Regards, Hailey Treatmedy Support Team

Response from TreatmedyJul 16, 2026

Hi Suzanne, Thank you for sharing your feedback, and we're sorry to hear about your experience. Upon reviewing your case, we can confirm that one of our Customer Experience Advisors already sent you the return instructions, including the return address, in a previous email. It's possible that the message may have been overlooked or filtered into your spam/junk folder. If you need further assistance with your return, please don't hesitate to contact us at [email protected]. We'll be more than happy to assist you every step of the way. Warm Regards, Hailey Treatmedy Support Team

Response from TreatmedyJun 27, 2026

Hello Judie, Thank you for sharing your feedback with us, and we’re sorry to hear about the trouble you’ve experienced with your Bunion Fix. We’d like to let you know that we have received the email you previously sent, and we can confirm that one of our Customer Experience Advisors has already responded to assist you regarding your concern. If you haven’t seen our reply yet, please check your spam or junk folder, as sometimes our emails can end up there. If you’re still unable to locate our response, please feel free to reach out to us again at [email protected], and we’ll be happy to continue assisting you further. Warm Regards, Hailey Treatmedy Support Team

Response from TreatmedyJun 21, 2026

Hello Sonia, Thank you for sharing your feedback with us. We’re sorry to hear that you feel this way about your experience. We’d really like the opportunity to help address your concerns and look into this further for you. Please send us an email at [email protected], and our team will be more than happy to assist you and work toward resolving the issue. We look forward to hearing from you. Warm Regards, Hailey Treatmedy Support Team

Response from TreatmedyMay 20, 2026

Hello Dan, Thank you for taking the time to leave your feedback. I’m sorry to hear about the confusion regarding the instructions for using the Bunion Fix. I understand how frustrating it can be to receive a product and not immediately find the guidance you need. The instructions for the Bunion Fix can be found on the back of the product packaging. We also included a QR code there that will direct you to our website tutorial showing how to properly use the device. If you were unable to view the instructions or scan the QR code, you may also access the guide directly here: https://treatmedy.com/pages/how-to-use-bunion-fix We appreciate your feedback, as it helps us improve the experience for our customers. Warm Regards, Hailey Treatmedy Support Team

Response from TreatmedyMar 1, 2026

Hello Sarah, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the product didn’t deliver the results you were hoping for, especially after using it consistently for such a long period. Every foot and bunion condition is different, and while many customers do experience relief and improvement, we understand that this isn’t the case for everyone. Your feedback is important to us, and we truly appreciate you being honest about your experience. If you’re open to it, we’d be more than happy to look into your order and see how we can help further. Please feel free to reach out to our support team directly so we can assist you. Thank you again for your feedback—it helps us continue to improve. Kind Regards, Hailey

Response from TreatmedyFeb 10, 2026

Dear Jon, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience and frustration this situation may have caused. We understand your concerns and would like the opportunity to look into this matter further and review the details of your case thoroughly. To assist you properly, please reach out to us directly via email at [email protected] and include any relevant information or documentation you may have. Once received, our team will carefully review your concern and work toward a resolution. Thank you for bringing this to our attention. We look forward to assisting you further. Kind regards, Hailey Treatmedy Customer Support