Martin
Absolutely dreadful. The worst hotel experience I've had in 30 years of travelling across the globe
Where to begin. Open rebellion from guests sharing horror stories in lifts and corridors - some guests queueing for 4 hours just to check in - ours took 1 hour, but all guests arriving 1 or 2 days later had to queue for many hours - it was impossible to move around anywhere near the lobby with hundreds of guests waiting. Rooms were not cleaned, even after 3 or 4 reminders/requests. We had two rooms - the safes in each of the rooms was inoperable, one was already locked when we arrived and the second was 'dead'. A request to front desk for an empty plate to be sent to the room was met with "that will be $20 for an empty plate to be sent - if you don't order from us don't expect any freebies". Two guests at reception angrily complaining that the second guest had upon check-in been given the same room as the first one had already been checked into, and the second guest on entering the room found the first guest already asleep! The whole place was chaos for the entire duration of the stay, the hotel was clearly not staffed or structured to handle a holiday crowd (in Vegas!). The front desk manager was rude and arrogant, and generated no goodwill. Good location, free parking and easy check-out are the only saving graces