TreadsReviews of treads.app

Response from TreadsDec 21, 2024

We’re truly sorry to hear about your experience. At Treads, we rely on a third-party service network to provide car maintenance and repairs, and feedback like yours is vital to ensuring we partner with locations that meet our high standards. Your concerns about the condition of your car and the unprofessional handling of your vehicle are unacceptable, and we take them very seriously. We will be reviewing this matter thoroughly and addressing it with the service provider in question. Your feedback helps us continually refine our network, and we appreciate you bringing this to our attention.

Response from TreadsNov 6, 2024

Hi Jazmin, Thank you for sharing your experience. We're truly sorry to hear about the difficulties you're facing, especially considering the accident. Our subscription model includes a minimum 24-month agreement to ensure we can continue offering our services sustainably. We strive to be transparent about this during the sign-up process, and that was possibly overlooked during your signup. While we do provide the option to cancel by paying off the remaining balance or continue the subscription for its full term, we understand that every situation is unique. According to our records, we provided you with the necessary paperwork to submit to your insurance company for reimbursement but have not heard from you in the last 5 months until your posting of this review. It sounds like you've been through a lot, and we're sorry that our payment terms have added to your stress. Although our policies are in place to maintain fairness for all customers, we're always open to finding solutions when possible. Please contact us directly again so we can reassess your situation and explore any potential options.

Response from TreadsNov 6, 2024

Randy, Thank you for taking the time to share your thoughts and for being a part of the Treads community. We appreciate your past support and referral. We're very sorry to hear about your Jazmin’s situation and how it has impacted your view of our services. We have also posted a reply to her review, which you can view. We understand how challenging it can be to deal with unexpected circumstances like a vehicle accident, and we sincerely regret that your friend felt we were unable to support her during this difficult time. Our policies are designed to balance fairness for all of our customers, but we acknowledge that each situation is unique, and we genuinely want to help when we can. We hope that Jazmin will consider reaching out to us again, as we’d love the opportunity to work towards a resolution that might help both of you feel more positive about Treads.

Response from TreadsNov 13, 2023

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with Treads, and we appreciate the opportunity to address your concerns. Firstly, regarding the reporting of payments to credit bureaus, we'd like to clarify that Treads' credit reporting is independent and fully disclosed in our terms and conditions. Concerning the tire balancing issue, we apologize for any inconvenience and dissatisfaction this has caused. Our aim is always to provide top-quality service, and it seems we fell short in your case. We take your feedback seriously and will use it to improve our service protocols and feedback to our independent service partners. Regarding the resolution offered by our customer service team, we believe in fair and reasonable solutions. Refunding the cost of balancing is our immediate way to rectify the situation, but we understand your disappointment goes beyond this. We are committed to ensuring your vehicle is in optimal condition. I assure you that your request for further escalation has been noted, we greatly appreciate your feedback and the opportunity it gives us to improve every aspect of our customer experience.

Response from TreadsAug 29, 2023

Hi Greg, we are sorry to hear about your vehicle. We know it can be traumatic to experience an auto accident. As our support team covered with you and as outlined in your agreement, tires are not transferable between different vehicles, which is why subscriptions can't be transferred between vehicles. Also, as our support team suggested we are happy to provide additional information needed to include any outstanding balance on your account to include on your claim with your auto insurance carrier. We are here to support you through this challenging event.

Response from TreadsAug 1, 2023

Hi Dennis, sorry to hear that you experienced a scheduling issue with the app, but it looks like we were able to help get your service scheduled and completed. We deeply regret to hear of the over-torqued lug nuts on your vehicle during the rotation appointment. If you ever experience something like this in the future please contact us to let us know so we have the opportunity to fix any issues. We appreciate your feedback as it helps us identify areas for improvement. We will take your comments seriously and use them as valuable insights to enhance our service and customer support. Our team will be reviewing the entire process to identify and rectify any shortcomings.

Response from TreadsJul 26, 2023

Hi Douglas, we are sorry to hear that you were not able to get the first tire brand of your choice. Tire inventory and availability can fluctuate and unfortunately, we can't always guarantee a specific brand and model of a tire will be available. We do utilize real-time inventory availability when using the Treads app to offer you the widest selection of choices possible. Although you did not subscribe to Treads, hopefully, we will be able to serve you as a customer in the future.

Response from TreadsApr 26, 2023

Hi Justin, it looks like our support team has been in contact with you and helped in getting you logged back into your account. For future reference, our SMS support line is 1-833-689-1263 and you can also live chat with our team anytime inside of the Treads app. Sorry to hear of the leaking tire issue, we will continue to help service your vehicle until it is fixed.👨‍🔧 Please let us know if you need any further assistance. 👍