TraxxasReviews of traxxas.com

The 1st time I called Traxxas I had a very good customer service experience with Mike F. He listened to our issues and promptly sent an email for me to send the pictures. 4 days later I still didn't have a response so I called again. Chris was one of the worst customer service reps I have ever talked to in any company! He did not listen to the issues so I had to tell him 3x which part we currently needed fixed and how I was asked by our hobby shop to inform Traxxas of the servo issues we keep having. He was extremely rude. I'm not a person to bring political issues in to the conversation but I personally don't think that he would have spoke this way if my husband would have called in (maybe im wrong). I thank Mike F for his respectable customer service and I hope that Chris will be talked to about our terrible experience

I purchased a the Bandit VXL with TSM - model number 24076-74 which was defective out of the box. Without driving the product, it was vibrating enormously while just holding it in hand. I then called Traxxas and asked about this problem and they did some trouble shooting to no avail. They then suggested that it might be a problem with the wheel so they sent us two new rear wheels. After testing them out, there was virtually no change and the vibration was as bad as before. I then called them back for a second time and asked what I should do and they then proceeded to tell me that I need to open up the vehicle and disassemble certain components to try to fix it. I was unable to do this and refused since I had not been able to use the product for 2 weeks since receiving it as a Christmas present. I than called them again for a third time in which I discussed return and replacement options with an extremely rude and ignorant representative who informed me that Traxxas doesn’t take back opened products no matter if they are in perfect unused condition or completely destroyed by shipping upon delivery. I asked if I could take a video and send it to them to better illustrate the problem I was having. Instead of accepting the customers effort to work with the company who was at fault, they proceeded to inform me that if I took a video and sent it to them, they would consider the vehicle driven and would only accept a return with a 50% re-stocking fee. The only other option was to return it in its current (brand new but defective) condition for an unacceptable 15% re-stocking fee for a product that was defective. After weighing my options, I called Traxxas back for a fourth time and I was initially greeted by another rude representative who tried to tell me that I should try to take apart my vehicle and troubleshoot with different parts and gears etc. After requesting to speak with a supervisor, this supervisor told me that the company actually doesn’t accept any returns of an opened product no matter the condition. I guess Traxxas expects its customers to have x-ray vision to find out if their purchase is defective without even opening the box or simply testing it. The issue has only been somewhat resolved with Traxxas sending me a label to send my vehicle to their repair center to be repaired. The bottom line is don’t buy anything from Traxxas as they are an incompetent, unreasonable and untrustworthy company who will ultimately get you stuck with a very expensive and non working product with any purchase.

Hello thi is my second and last Traxxas model. I buy for my sun an dessert racer after 2 month lights no working and no starring no working. After service now the remote not working. Very expensive not a good description less electronic quality about failure detection not professional. Sorry not acceptable for this price range

We had 5 Traxxas cars and 1 out of every 3 runs we where always replacing something.. Traxxas about broke me. I threw all my Traxxas stuff in the trash. I was literally going broke with Traxxas. Now I found ARRMA 20 runs not 1 issue.

Absolutely appalling customer support if you can even call it that. I have been a long-time Traxxas user with multiple trucks & accessories etc, so was very disappointed with the lack of care from customer support to the point that I will no longer buy Traxxas.

The Traxxas telemetry is the most confusing thing to order and impliment. The website doesn't have the correct parts list and customer support is not fully educated on it either

Buyer BEWARE…..My son used all of his hard earned paper route money to buy an X Max and less than a week in already broke the radio alarm ….clearly faulty plastic. Chatted with customer service online and was told too bad so sad won’t do anything for you and basically hung up. This is the worst customer service that I have ever had in my entire life. We will not be buying another Traxxas again horizon here we come my understanding is you have much better customer service. Think twice before you buy anything from this company they don’t stand behind their products at all. What a shame a 20 dollar part could have saved a lifelong customer…..

the worst customer service i've gotten, called today on a $1400 purchase i just made. Let them know my charger did not work and they were no help at all...