TraxxasReviews of traxxas.com

I ordered a simple charging cable and adapter which was shipped via USPS which I did not know at time of checkout. 11 days later still no delivery. When I chatted with Traxxas from their website Bob did nothing to assist his customer to make sure I was satisfied. He even disconnected chat. Very rude and unhelpful. I called my bank to reverse the charges which they did gladly. This one incident has turned me away from all Traxxas products going forward.

Nobody should buy or support Traxxas. They are not in the rc industry for the right reasons, they're litigious, thieves and totally overpriced. Aside from the fact that almost all of their trucks are copies from HPI, Tamiya and other long standing rc companies that Traxxas sued into bankruptcy. Their customer support is a JOKE, unless you just spent $1500 within 8 hours on a CRAP-MAXX they don't give a rats ass. They'll insist you ship it to them on your dime and they'll "fix it" and you have no idea what they're actually fixing. Traxxas is the most devious, deceptive and unreliable rc brand available. They make their cars to break so you have to constantly spend money on highly overpriced replacement parts. All their stuff is proprietary, their lipo packs are ridiculously expensive at $150 for ONE 4S lipo that you have to spend another $100 for their proprietary charger. You can't even change the lipo lead because they don't have a balance cable so without their "smart lipo" tech b.s. you run the risk of exploding lipos. Everything about them is just scandalous, their business practices are treacherous and their items are subpar. Go buy an Arrma or Losi or HPI, any company is better than Traxxas.

I should have read the reviews first!!!! DON'T BUY FROM THESE GUYS! They charged me $80 for second day air and did not send it to the address on put on their website. They sent it to my PayPal address instead. I should have bought from their dealer - big companies don't give a darn about their customers - "sorry man" was what I got.

Do not buy anything from this company. All R/C's have problems but these guys are crooks. They send out defective products and then make you pay to the shipping to return it. Also if you opened the box , can't return it. How the heck are you supposed to know if it works?? Learned my lesson-never again Traxxas

All I can say is terrible customer service!! They also talk down to you like you are wasting their time.

F****ck this company. I grew up flying RC Helicopters with Bell Hiller rotor systems, so am no stranger to having to fix things that break. That being said, I bought a Hoss 4x4 VXL and it’s broken 2 out of the 3 times I’ve been able to use it! Traxxas support was useless. I spent days trying to get replacement parts and they only tried to pass the buck off, and say it was my fault. After buying it new, the second battery I ran through it, the plastic hex nut behind the wheel stripped out and turned into molten soup, turning it into a front wheel drive Hoss that I then had to spend more money to buy a set of wheels and aluminum hex nuts because Traxxas sucks. I paid for that out of pocket, got it running and the very next battery after fixing it, the front left driveshaft broke! I wasn’t thrashing it or bashing it either; I have a dirt parking lot close to where I live. I’m so pissed off right now. Their trucks are absolute garbage. I literally fixed my helicopters less than this piece of garbage. I don’t even want to use mine anymore, because I know it’ll just cost more money. $700 down the drain. And if I could give their snarky, arrogant customer service A-holes 0 stars I would.

Hunter at Traxxas rude and not intelligent. Right from the get go he was accusatory about how i was describing my issue. I was forced by the link system to update the VXL 6s ESC. After the update the ESC was bricked. Hunter stated that this was a physical problem and I needed to purchase a new ESC due to the 3 blinking lights. I told him that this was right after the ESC update, and it was not run so it seems like the update caused the error. He said the 3 blinking lights on the ESC was proof there was physical damage to the ESC and that I needed to purchase a new one from him. But he would give me a small discount. Later when I talked to Tech support at Amain Hobbies (which are helpful and not rude 10/10 would recommend) he said the 3 blinking lights was in the manual for the Revo 2.0 as a "Programming Error" Hunter's advice when I said that the ESC only had problems after failed updates : "you seem like you know everything, you can roll back the software yourself". I am new to RC, and I own a Revo 2.0, Slash Ultimate, and a Rustler VXL 4x4. The veterans in this have told me to get rid of Traxxas and get much better products at Aarma. they said the design is better and that the customer support at Traxxas is well known for being rude. The tech guy from Amain was like : "he told you it was a physical issue? We just got those 3 lights to go away with some profile resets. Sadly I am hearing this more and more about Traxxas and how they treat people:. After this experience with a dishonest tech support like Hunter who lied about those codes to make a sale, I think I can dump these 3 cars pretty quickly and end up ahead of the game. The sad thing is I got my nieghbors to by a traxxas so we could have a league. We could all sell our Traxxas and race the same level of Aarma with much less money.

Im very upset with Traxxas. I bought Traxxas X Maxx and only had it for 6 months it hasnt gave me nothing but problems. 1st was pinion falling off. 2nd then wheels keep falling off. 3 then motor when out .4th the stability goes out . I bought all new stuff and new castle motor i gave 1600 for truck plus 2batteries and charger. I done put over 2gran in this car. If i would knew that you pay this much for something . And just tare up. Yes i understand if you bashing it. None of that .. just running on regular black top and it just tare up. I wish i never bought it im out of 2gran for piece of crap. I go to hobby town every week buy parts I call traxxas all time .Even had the rc sent back to traxxas. Traxxas need fix there product better . They getting over over everyone making money