Traxxas creates, designs, and manufactures hobby-class radio controlled cars, trucks, and boats in both nitro and electric categories.
Traxxas (traxxas.com) has 197 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Steven D.
Traxxas is junk, just bought my son a RC TRX4 and nothing but problems out of the thing. First was the motor and steering servo. Replaced that then the esc basically caught fire. He has had this thing a month and played with it for about 5mins. Now take the ESC off and mailing it to them so who knows when we will get a replacement. Extremely dissatisfied customer, will go with Axial or CEN next time. Buyer definitely beware
Tom M.
Called customer service about an ongoing trouble with light kit for a TRX-4 F150 Truck. First time went ok but believe service was just trying to get rid of me. I suspected the parts they sent would not fit the problem. Now this time some guy calling himself AJ told me I had the truck wired all wrong the that I would have to send my truck to them to be repaired. Now I now it was wired right as it is color to color. But he treated like I was not smart. Said they have already sent me more than $100.00 worth of parts and they would not help me any more. They did send me $49.95 worth of parts which did not fix the trouble. I would gladly send the parts back to them. So for $550.00 worth of truck and $100.00 light wiring kit I was told the only help was to pay over $100.00 in shipping (Both ways) to get any help. I guess after buying many trucks/cars from traxxas I have come to the end with them.
Korbin E.
Customer service sucks. For supposedly the top of the line rc car they don’t stand behind their product. Purchased an xmaxx and within 2 month the tires came off the rims. I called them and they said nothing they can do. Ordered 4 new tires and not even 24 hours one of the tires was coming off the rim. Called them again and all they could say was sorry we could send you some glue.
Kayla J.
Would honestly give them 0 stars if that was possible. Bought 2 batteries from this company back in July, they lasted maybe 6 months, contacted the company and they didn't want to help us out, all they wanted to do was sell us more. We used the traxxas charger for them and everything, will never buy from them again. Do not recommend. Overpriced junk.
Mario M.
Purchased a F150 Raptor R for $500+. It was advertised that this truck had upgraded internals for durability and such. Motor ESC fried on the 2nd use. Hobby shop replaced for me. New ESC programming button got stuck on after the 2nd use and could not use my new truck. Hobby shop replaced, again. Worked....Great!.....All my use is to play with my dog in grass and on the road. No bashing. Limited the throttle to 50% via software app. 2 weeks later, the drive train failed. $500+ truck advertised as durable. The GEARS ARE PLASTIC AND FAILED. Ran the VXL motor to test the motor. Drive shaft wobbles and the motor is binding. $500+ for this....? Everyone I know hates Traxxas electronics. Amazon $150 truck is more reliable than this.
Sal P.
Customer service stinks Called in with a charging issue, since your purchase does not include a charging cable you have to provide your own, Customer service suggested using a "nintendo switch charger" which yielded no results. I asked what should I do next ? Was told Im not playing phone tag and was on hung up on by Hunter. Meanwhile my 10 year old son , who wants to use this piece of junk , is standing there listening to the whole conversation . Car looks like its poorly made . Would never buy again
Jeremy T.
Just paid $3200 for 2 Traxxas Xmaxx ultimates. The description on the traxxas website said the truck came with optional gearing… now the website doesn’t say that… a bit shady.. liars.. deceitful… plus the wheels are junk on the new Xmaxx already cracked one at the hub & I don’t bash, I called traxxas & asked them about the missing gear & they said the website add has been corrected…it doesn’t come with the 46T spur gear because the Xmaxx can’t handle it… so I paid $500 extra dollars for a weaker truck that’s supposed to be the ultimate version 🤥🤔In the end Traxxas did nothing for me.. they wouldn’t replace the wheel or send the gearing it said it came with when I ordered my trucks… I will never purchase a Traxxas again.
Chris B.
Bought a traxxas summit 1/16 brand new and straight out of the box 4x4 was broken. Front tires will not spin under power and horrible clicking noise coming from front diff. Absolutely appalled. $250 for a rc car that's broken out of the box. For shame traxxas. Edit: after taking the car apart I found the issue was that the front drives haft was not assembled properly and came in half as the ball with the 4 pegs on it that functions as a U joint had completely come out of the drivesshaft. After forcing the driveshaft back together the problem is fixed but I will still be contacting traxxas to recieve a new one since the plastic on mine is now compromised from how I got the U joint back in place. Really need better quality checking. I expected better from traxxas, not a brand new car that I had to disassemble and fix.
