TraxxasReviews of traxxas.com

Wost tools in the rc world i just recived mine but the scruedriver cant hold the tools just running over when you tray to get it tight so dont youse you money on it

I spent 2k for an X-Maxx, its charger & batteries as well as the light bar set up. I never ran it super hard maybe a small wheelie now and then but no jumps and I diffidently didn't do any bashing of any kind with it and I kid you not that the first time I took it out it ran about 15 to 20 mins before the pinion gear came lose. When I took it apart I found that there was one small Hex key screw that was taking all the power and weight of the X-Maxx (and when I say small I mean I had to use the smallest Allen wrench to tighten or loosen the screw.) This already wasn't impressive to me but I decided that I could be under estimating it and simply tighten it back to the drive shaft and charged it up and took it out again. This time however after about 10 mins I started hearing the gears grinding, and then after about 15 mins once again the pinion gear came loose off of the drive shaft. When I took a look the second time the spur gear had teeth missing... I called Traxxas and they sent out a new Spur gear. I got the new spur gear in and started to freely rotate the wheels and once again heard the pinion gear and new spur gear grinding keep in mind the new spur gear was the exact same as the old one. I called Traxxas back and this time the guy I talked to tried to make me feel like an idiot. by telling me "well things can just happen" "and did you check the differential for grinding" I told him it was clearly the pinion and spur gear and that I wanted my money back because for spending 2k on a rc vehicle I should absolutely not be having to take the thing apart after 40 mins of total running time. once again he told me "it doesn't matter what brand it is things can just happen to any rc vehicle" and that I would have to get my money back from RC super store seeing how that's where I ordered it from. But RC super store doesn't answer their phone and all they did was send me an email saying to call the Traxxas number to "start the replacement process" So basically I cant get the help I'm looking for because they keep sending me to the other guy. This is really disappointing I do not care if most of the Rc hobby ends up with cars having problems on their first run, if you spend 2k for a car you should not have to be taking it apart after the second time you run it.

I spent $1400 on the xmaxx after warranty ran out nothing but problems. That truck has spent more time broke than running with there pos setup!! The cheap a** gears they use and the plastic chassis, come on traxxas get it together!!

Traxxas customer service is horrible. I sent them my speed control for a new one. They took my money because I guess they have a credit card on file didn’t bother calling to get verification to use my credit card. Then my item gets lost in the mail and they won’t do anything about it. I am talk to them at least 6 to 8 times along with UPS UPS . I can’t do anything because I don’t have the serial number for the item. They need that from Traxxas !!Traxxas will not. except the case number or take it from me or respond to UPS about the item they keep saying it’s UPS but when UPS gives me all the case numbers and admittedly says they have lost it and are just waiting for it on Traxxas. Not only that they have hung up two times I’ve sent out verification emails letting them know I have not received the item to Bruce t A customer service representative. I guess I will have to start naming them each day and writing their names down so other people know when they’re talking to them they’re gonna get nowhere just a run around from these people!!

Hunter in Customer service was rude and disrespectful.

If I could give Traxxas 0 stars I would. A new trx4mt you can’t take the wheels off with the tools that they provide. And you can’t find anything anywhere! A new Trx4 K5 Blazer. The wheels rub on the fenders right out of the box. $1000 and you have to spend more money on it out of the box. I contacted Traxxas, Rob is who I was chatting with. Cannot or will not help. I will be returning both rc’s.

Would rate this a 0 if I could. Against my better judgment, I ordered an RC truck for my son and he wanted an extended-life battery with it. There was nothing on the extra battery product page, cart, or checkout page that indicated a separate $100 charger was needed for this battery (which itself already cost $42). This battery arrives and is incompatible with the charger that came with the RC truck. The only way to know this is to open the battery box but guess what...then you are not able to return the product because of their insanely draconian return policy. I tried to work something out with their chat support and the rep was highly defensive and blamed me for not checking all the technical documentation before purchasing. I find their product pages and business practices deceptive and very 'nickel and dime'. Will not purchase anything from them again and am just waiting for the RC truck to break down in the next 5 days so we can turn the page on this unfortunate experience.

Bought a new Revo 3.3 bad ideal tires not glued popping off bead. Then spur gear eat up because motor left loose. Customer support a joke send it in. I didn’t buy it to wait who knows how long to get it back. Bottom line last Traxxas I buy. Losi next buy