TraxxasReviews of traxxas.com

I recently bought four Traxxas TRX-4M cars as Christmas gifts, after seeing recommendations for them online. The kids have seem to enjoy them. But after only couple of months I'm concerned about the quality and durability of these products. On one of the cars, just a couple of days out of the box, the ECM (a major component) was malfunctioning and had to be replaced. I called customer service and was able to easily get through. I confirmed proof of purchase and they sent out a replacement. A week on and another component in that car, a steering servo, failed. So there was another call to customer service and a replacement. Now, not even two months later, the transmitter for another car has also failed, again, after very little use. I called Traxxas to set up a replacement and they pointed out that the vehicles are no longer under warranty after 30 days and I need to pay to replace their defective product at my own cost. And obviously, without a transmitter to control the car the entire product is useless. With so many electronics failures in such a short time, I'm now regretting my decision to spend so much money on a company that is happy to take my money but that has so little interest in their quality. Buyer beware.

Traxxas is a company that capitalizes on consumer ideas I have email proof. Then sells you harmful materials like asbestos slipper pads while showing no desire to change it due to laws not making it necessary. Don't buy for yourself,kids, or teens.

We were trying to find out if our son would like to get into RC cars by purchasing him the La Trax Pre-runner. Christmas morning comes and he opens his truck and can't wait to drive it: So we charge it up and take it to the streets. About 4 mins later, it just stops producing power to the wheels but you can continue to hear the motor whine. With a tear struck in his eyes, he tells me that he had already done something to his brand new toy. About a week later, I have time to take it apart, and trust me this is no small task. Come to find out, Traxxas forgot to put the set in the motor staff's gear. Today I give them a call and tell them what happened and the guy tells me, we'll get that fixed for ya. We can get you that replacement part shipped right away or you can pack up the hundred parts that you took apart already, ship them back and wait a month to get it back. My son's Christmas present was ruined for a 85 cents part, maybe I can make it up to him with the same truck for next year. I get it though, I'd imagine a ton of people order cars, destroy them, then want Traxxas to send them a new car. This wasn't the situation though, and I even spent another hour out my day talking to a manager in hopes of resolving this. My idea was maybe I can go back to my son with an upgraded car and tell him that I know it sucks that this happened on Christmas, but check out this even cooler car. I didn't want this for free either, I just wanted some kind of discount on buying a more expensive car. They couldn't even entertain the thought. It saddens me that companies like this have resorted to so much greed they can't even admit when they may have messed up and do something to make it right. Do Better Traxxas!!!

I'm only giving one star because that's as low as I could choose😡... I purchased a mini maxx for my grandson for Christmas and he was so exited... We took it out to drive and the chassis and drive shaft snapped completely in half.. Unbelievable!!! He has had several different hobby grade and toy grade cars and has ramped and bashed them and has never had this issue... Traxxas wouldn't even acknowledge a refund even though they're are several complaints for the same issue... They only offered to send replacement parts for us to repair.... That's Unbelievable for a company that over prices their products and supposedly has such well made products... I won't purchase anything from them ever again... Please do your research before buying anything from this cheap over priced China made garbage...

I purchased a Traxxas alias that malfunctioned they gave me another at half price. I have sunk over 22 or $300 into it trying to get it to work replaced every part you can and it still doesn’t function. I’m appealing to Traxxas to send me another one and I’ll return the damaged one. It obviously arrived damaged because it’s never really worked. I’m a disabled veteran on a fixed income. I use the drones to exercise my German Shepherd. They are very important to me, I just want what I paid for one that works. I am emailing Trax in the hopes that they respond and help me if they don’t I will I will continue to leave these reviews w updates

I spent over a thousand dollars this year a 4-tec car and a drag slash c10, large body shock set, 2 sets of drag slicks, telemetry expander, two temp/volt sensors and mount...my complaint: When I ordered the telemetry expander it did not show both type cables. I think Traxxas should send me the cable that fits the expander but they refuse...after all the money I spent with them...I wonder if others have experienced this same issue?

Edit* They took my money again!!! 2nd time this week! I paid through PayPal today and order went through, then later tried to order again and they took my money like the first experience I already wrote!! Traxxas is the absolute worst, broken rear differential on a brand new E revo vxl brushless....ran less than 2 hrs. I paid 699 for it when it was still made, sat for 2 yrs....4th time taking it out broken...I've never hit a ramp or even smashed into anything at all!! What a huge waste of money. Stay away They took payment for an order that never went through. Then tell me it's not them holding the money up...and get this...I have to wait up to a business week for my money back. Up to 10 days. I will never spend another dime here. Sledge and E Revo vxl brushless.....I'll pick a different company for now on. Customer service is 0

I bought a part #7043. Steering hardware for the 1/16 revo which can take two servos. It only came with one servo horn due to their controller can only handle one servo not two. Customer service said that they come and could not help me out on a $5 part. GO ARRMA!