TraxxasReviews of traxxas.com

Never ever will buy a RC car from TRAXXAS ever again. Their customer service is trash and no one knows how to help or do their job. I finally received my RC car will be returning it. No longer felt the need to give my money and time to these people. Will be looking somewhere else.

I bought three Traxxas trucks. Two as gifts, and one for myself. I used mine for a few months back in 2018, and it was put away in working order. Just recently, I got it back out and dusted it off To run again, and the receiver would not pair with the transmitter. I made the mistake of calling "tech support", (AKA Customer Abuse hotline) and began talking to a twit named "EJ" Who basically started talking slowly to me like I was a child In a condescending manner. I'm probably old enough to be this guy's dad. If that wasn't bad enough, I called back to try and reach someone else who might be a little friendlier, and that's when I ran into "Kent", Who was almost hostile in his interaction with me. It was absolutely mind boggling the complete lack of interest in helping me or having any patience, or just having a basic respect for the customer. This clown "Kent", actually hung up on me after I responded to his hostility by saying "easy cowboy". Sheerly mind boggling. I'm not sure I have ever, in my 55 years of life, experienced a more hostile and disrespectful level of customer service. It was absolutely beyond the pale, and I will never spend another penny with this company again. Now that I have read these reviews, I can absolutely see why they are at a one 1.7 star. Whoever is running this company should be ashamed, if they had any sense of shame. Edit: I ended up sending my electronics to them so they could test them out. The technician put a note in the email that he "did a factory reset" on my remote. I'm no expert, but I'm pretty sure I could have been walked through that on the phone, had there been anyone with a shred of decency, resourcefulness and patience, willing to actually help.

Brand new mini xrt $369 plus tax overheating before one battery even half used. Traxxas knows and says to buy more stuff to fix brandnew $400 rc car bad outbthe box.

If i could i would put 0 star! Their customer service is complete joke. Please don't waste your money on their products. They are so cheap and can care less about you. I bought 2 rc cars over a $1000 value in 2 weeks and additional parts worth of $600 and one of the rc cars came with broken shock and these f are so cheap that they sent me a shaft instead of the entire shock. Which you can not fix because is broken inside. this company is complete joke!

I always dreamt of buying a Traxxas RC car for my son as I thought this is a top-tier quality and high price comes with high satisfaction. Yet, already week after purchase servo has broken and I was informed that Traxxas doesn't take that into warranty. So well, I did buy a servo with metal gears to avoid problems with that. Yet, my son couldn't enjoy the car for much longer because pins were jumping from driveshaft (through o-rings) which is an engineering nonsense. So, after Traxxas explaining me that they see no issue, I bought a metal driveshaft. And again, the fun didn't last long, because remote has failed!! And, so I checked inside whether there's any obvious issue inside but there was none. Retailer identified an issue with potentiometer and now, because remote was once opened guess what - warranty replacement was rejected! Traxxas is a company that promises dreams yet only sells dissapointment.

I was going to bother letting people know how poorly run this company is. Seems I’m way behind. Bought my sixth Crapass car yesterday took an hour to crank it was Tdc out of the box. Don’t waste your money on this crud my losi’s are way better and bonus they have customer Service… Did I mention when I factory reset it to get it running it was at least six turns out on the high speed needle. Junk these days they were ok but now not so much.

The customer service was horrible the guy named Chris and sam and c.j all had an attitude. They would not help me and gave me the same thing over and over again I got It less than a month ago and it broke there was nothing good about the website chat so I called and they said that because it was a normal wear and tear item they would not help me. I am never going back for help they should all be fired and never pick the phone up again

This concerns the TRX4M Bronco - We purchased this instead of a Walmart RC option which was around 1/4 the price. The steering servo broke the day after Christmas. They agreed to replace it. With a limited amount of play it broke again around 2 months later. Traxxas advertises their products as "high-performance hobby-class" models that "operate at a much higher level of performance than a toy". I'm sure it's better in some ways than the "toys" you can buy at Walmart but I expected it to last much longer. I could have replace the Walmart Car 4 times for the same price. My hope is that with feedback from customers like myself they will fix the issue and build a reputation of quality.