TraxxasReviews of traxxas.com

Battery damage they claim is “impact” damage. Have bbb complaint filed. Will be taking them to local courts if need be. Gotta force them to warranty stuff so sad. Build it better and then you wouldnt need to have warranty claims you dont want to cover.

I have had a Traxxas UDR for 3 months and it has spent more time broken than running....this vehicle is an overpriced POS...the customer service sucks as well. Don't waste your money...it's a trailer queen

This company represents corporate greed at its best. Their RC cars are designed to break so that you end up buying Traxxas spares continuesly. The servo will break, it’s only a matter of time (my son broke his servo within the hour of receiving his car) but guess what; Traxxas will sell you a new, upgraded servo for 40$! One wonders how they can legally get away with this?! After fixing the new servo (which was quite easy) the next thing that broke was the motor, half an hour after fixing the new servo!! We ordered another motor which was easy to fix, guess what, this one broke as well, after 30 minutes of moderate usage! Traxxas is absolute crap, the RC car I got cost 600$ + battery charger + battery so around 700$. WHAT A CON, STAY AWAY FROM THIS COMPANY!!!

I live in Dubai currently and I have A Traxxas UDR and my esc had broken unfortunately and when I texted hobbysportz they told me to send a email to Traxxas and I did and they called me and told me that warranty doesn’t get covered all around the world just in America Then i got disgustingly disappointed.

Traxxas may have good products, not the best. But their customer service is the worst. I had an order that was not delivered. When I called traxxas, I was told that it’s my problem. It’s not their job to track down the order that I paid to have shipped to my house and not have waste a half a day at the post office trying to find my order. Another time I ordered the 17mm splined kit which is listed as a part compatible with my stampede 4x4 vxl. Then contacted traxxas online support to make sure before spending over $100 on wheels, if their 3.8 wheels were compatible with my vehicle, which they told me it was. And now I find out they are not. And traxxas can’t tell me why are parts listed as compatible are not. So don’t waste your money on this company. They are awful once the have your money.

If I could leave a negative star I would. I have bought several Traxxas vehicles and never once have they Done warranty repair for me. But I can definitely send my castle creation product in for repair and they cover it even when it is my fault. Paid over 800 bucks on the new traxxas erevo 2.0 with the works new lipos . And the esc is crap. But told me the warranty is void because I shortened my esc battery leads. Wow well don't make them so long the fall out and rub and it the back tiers.

Traxxas has indirectly shut down HPI, HotBodies and dozens of companies under the Hobbico umbrella through frivolous lawsuits.... while many companies were chopped up and sold off to investors, there are many brands that will be gone forever as Traxxas has successfully obliterated their competition. If they keep this up, then they will eventually have a complete monopoly on the entire basher market. Traxxas already has control of what spare parts their distributors can carry for competing brands or they will refuse offering a "dealer discount". There were a couple hobby shop owners posting up their experiences with Traxxas on RCTech explaining how they lost their distributor status after inspection of their shops. Traxxas also forced DollarHobbyz into selling more expensive pre-packaged parts so they no longer are the cheapest place to get Traxxas parts as they can no longer chop up RTR's anymore. It's 100% pure greed... and Traxxas has been driving prices up while keeping quality marginally acceptable so that products continue to break as they maximize their profit on spare parts which cost roughly the same price as luxury brands which are far higher quality and less likely to break when compared to Traxxas quality.

Customer service is a hit or miss. I had one representative that was just not willing to listen to what I was trying to explain to him. My issue was that I sent in a part to get repaired, but when they tried to ship it back, it was going somewhere else other then my location. I've read their Terms and Conditions and of course it does not state they don't ship to APO/FPO. My address was actually an APO (Army Post Office) which are considered domestic, but the guy kept telling me they don't ship over seas. It was kind of obvious he didn't know what he was doing. I asked for a different rep and he was able to change the address, we will see what happen!!!