TraxxasReviews of traxxas.com

These guys will sell you broken junk and refuse to repair anything. Spent 560$ on a V2 Maxx. A week later, after no more than 5-6 battery charges the axle pin came loose and sheered through the chassis. Completely stock brand new truck totally ruined short of an entire teardown and rebuild. No warranty, not a thing from them except to tell me to buy another one and to point out the (Where Applicable) part of their warranty. The "Where Applicable" section of the warranty to these guys means "never under any circumstance unless we have no other choice". Complete disregard for quality and customer service in any way. Bought a light kit for the Maxx for 100$ that worked for about 15 minutes then quit. No replacement, no warranty, because the bumpers were scratched. I "light kit* can't be turned in IF ITS SCRATCHED. They never explained how that affected the kit working in the first place only that they weren't going to replace it.They'll find any reason not to stand behind their products because they know they are junk. These guys are a joke. Stay away from them. All they do is sell broken stuff so they can charge you to fix it.

Bought two Stampede 4X4 unassembled kits, two NiMH batteries, 12V and EZ-Peak chargers. Tried to charge the batteries and can't. Contacted customer support who told me to check battery voltage then trickle charge the batteries. I don't have a trickle charger and after spending $800, with Traxxas, I want usable batteries, not to purchase another charger. I asked for replacement batteries under warranty only to be told Traxxas doesn't warranty the batteries. They shipped either a defective charger or defective batteries and will stand behind neither. Traxxas seems to make quality models, but the same can't be said for batteries or charges. And their support is non-existent. Unless you plan to decorate your house with a completed model, DO NOT BUY anything from Traxxas. EDIT: received a call from Traxxas support. They are sending a trickle charger without additional cost they say should allow the batteries to be charged. Will see.

New to the Hobby and spent a lot of money with Traxxas. Received a bad charger called to get a replacement and the rep was rude and wanted to charge me to ship it back. Lol, funny got it taken care of but it was not a fun process. Bummer took some fun out getting into Traxxas product.

I would give Traxxas a ZERO star review if I could. Our nine-year-old son bought a $250 Raptor Traxxas truck with his own birthday money approximately two weeks ago. Every day he asked when his truck would ship and when it did, how much more time until it would arrive. When it did, he eagerly opened the box and what did he find??? A BROKEN truck. We called Traxxas to be met with the most absurd, obnoxiously rude customer service representative (which I have read here is par for the course) who proceeded to explain that since our son had merely OPENED the box, he had, “voided the warranty,” on the truck they sent in, “good faith.” Tell me, how would we know if the truck was broken if it was never removed from the box? It was STILL IN THE PLASTIC in the pictures we sent. By this time, of course our son is bawling his eyes out and we asked to speak to the manager. Approximately EIGHT minutes on hold and we get another person on the phone that basically says, “sorry, sometimes these things happen,” and refuses to receive the BROKEN ON ARRIVAL truck back. Not only that, but he refused to overnight the part to fix the truck, told us the part was easy to replace ourselves (it’s NOT), and all but said he didn’t believe our story. I’ve never felt more compelled to write a review, but people should know before they buy a Traxxas product, their customer service will NOT replace your purchase if it ARRIVES BROKEN. These RC cars are far too expensive to deal with people that have ZERO integrity.

Peace of junk we went through 3 motors and it broke in 5 minutes on 2 motor and about 30 on 3 motor my recommendation is not to ever buy a rc car unless you want to spend money on a new motor and other things.

Bought a brand new latrax alias it did not work from get go. Tried to return and can't from store I bought it at. Customer service will not give refund on junk only offered to fix it. Only good thing is they offered free shipping but I have to pay for new box to send back. Not a way to win over customers or get repeat business.. I will never and suggest that you never buy one of there products..

Stay away built to break, from the first day it gave me issues. First it was the charger it came with. Then the steering module. Then it would do super fast and slow down all of a sudden. Bought another battery didnt fix it. They said it would be a 75 dollar fix if I turned in the part thats faulty. The customer service dept is rude as well.

Traxxas x maxx too much money for bad quality and no help from support when factory faults accure... Do not buy! I have wasted £1300!!!!!