Trax NYC Custom JewelryReviews of traxnyc.com

Response from Trax NYC Custom JewelryOct 4, 2026

Thank you for your message. Prices shown in older videos reflect the gold market on the day they were filmed; the price on traxnyc.com is always the current one. Our team is happy to quote any piece you see in a video at today's price: 212-872-9692. TraxNYC

Response from Trax NYC Custom JewelryOct 4, 2026

Michael, we are sorry you went a week without an answer; that is not the service we stand for. Our service team answers calls and texts seven days a week at 212-872-9692. If anything about your chain is still open, please write to [email protected] with your order number. TraxNYC

Response from Trax NYC Custom JewelryOct 4, 2026

Bernard, we are sorry your order shipped before the address was confirmed with you. If it did not reach you, please write to [email protected] with your order number and our team will trace it. TraxNYC

Response from Trax NYC Custom JewelryOct 4, 2026

Thank you for your feedback. Every price our team quotes on chat should match the website, or come in lower when a piece qualifies for a discount. If a chat quote ever differs from the listing, please send the screenshot to [email protected] and a manager will review it. TraxNYC

Response from Trax NYC Custom JewelryOct 4, 2026

Ariel, thank you for your patience. Some of our pieces are made to order with a 2 to 3 week production time, which is noted on the listing, and the shipping service you choose applies once the piece ships. If anything about your order is still open, please write to [email protected] with your order number. TraxNYC

Response from Trax NYC Custom JewelrySep 26, 2020

Dear Jay, I've requested more information from you so we can get in touch and update you on your order. Please get in touch, by either providing your details here, using the call back form or giving us a call. We once again apologise for your experience and would like to make this right for you. Faizah from TraxNYC Dear Jay, I apologise for your experience, but I can assure you at we are a professional business with only the highest quality of jewellery and we are working hard to get all of our orders out as soon as we can. Our customer service line is open and we are replying to all queries on our call back form within 24 hours, have you tried to use this? You can find it on our website homepage (www.traxnyc.com). Please get in touch with me with your order number and I will personally look into this myself, please give us the opportunity to make this right for you. Thank You, Faizah from TraxNYC

Response from Trax NYC Custom JewelrySep 12, 2020

Dear Magnus, We are very sorry that you had this experience and your review is concerning for us and also an uncommon occurrence. We value each and every customer and you deserve better. I believe Danny has been in contact with you, and I hope we were able to make this right for you. If you need anything else, please do not hesitate to contact us. We truly hope we can still do business with you in the future. Thank you for your order. Faizah from Trax NYC.

Response from Trax NYC Custom JewelrySep 12, 2020

Dear Robert, I can only apologise for your previous experiences, Paul Mazza no longer works at TraxNYC. The company has come a long way since your experience, and all of our processes and customer services have been drastically improved. We are fully transparent with all of our custom orders and have had many happy customers and clients. We appreciate your honesty and do value all of our customers and hope to see you again in the future. Thank you, Faizah from TraxNYC.