Trax NYC Custom JewelryReviews of traxnyc.com

Purchased a 20” silver chain and it was a little short for me. Chain was exactly what I ordered and quality was great! I started an exchange and it went seamless and smooth. The help I received from Benny and Ciara was top notch. Recommend getting with TraxNYC for all your jewelry needs!

What made my experience amazing was the associate who helped me make maybe the biggest purchase of my life. A engagement ring for my best friend and love of my life. She addressed all my concerns, and made me feel like she wasnt just trying to make a sale, she made me feel like she wanted to make sure I was happy and comfortable with the purchase. Shout out to Stephanie @TraxNYC! She was amazing!

I have nothing but great things to say about TraxNYC. I worked with Jon who was fantastic since the get go. He was patient, kind and understanding. He also was able to work a great deal out for me. I would def consider reaching out to TraxNYC for your jewelry purchase!

Jacob’s was awesome, very happy and helpful got exactly what I wanted

I had an excellent experience working with Jacob at TraxxNYC. He was professional, knowledgeable, attentive, and provided outstanding customer service throughout the entire process. His professionalism and dedication made the experience seamless and enjoyable. I would highly recommend Jacob to anyone looking for exceptional service.

Jon made it super easy and stress free, very knowledgable and he also saved me some money as well! Can't ask for anything more

Jon made my purchase super easy. He is the best. 5 stars go to him

I cannot say enough good things about my experience with Jon at TraxNYC. From the very beginning, Jon went above and beyond to make sure my engagement ring came out exactly how I envisioned it. This was a completely custom process with multiple CAD revisions and a lot of small details that were important to me, and Jon was incredibly patient, responsive, and accommodating every step of the way. He took the time to communicate with me directly, answer every question I had, work with the production team on my changes, and make sure I was completely comfortable before anything moved forward. He also helped me secure an incredible 5.03 carat F/VS1 IGI-certified oval diamond, and the finished ring absolutely exceeded my expectations. What impressed me most was that I never felt like I was just another sale. Jon genuinely seemed invested in getting this ring right for me, and that level of customer service is rare, especially with a purchase this important. The finished ring is absolutely stunning, the craftsmanship is beautiful, and the entire experience made me confident that I chose the right jeweler. Jon earned a customer for life. When it’s time for our wedding bands, I’ll be contacting him directly without hesitation. If you’re considering working with TraxNYC, ask for Jon. I genuinely could not recommend him more highly. 10/10 experience from start to finish.