TraverseonReviews of traverseon.com

Response from TraverseonMay 11, 2026

I am Johann, the founder of Traverseon. I’ve personally reviewed your case, and I want to sincerely apologize for the frustration our troubleshooting process has caused you. At Traverseon, we pride ourselves on "material honesty." Our heated blankets are designed for rugged outdoor use, which requires a consistent and high-output power source (5V/2A or higher) to perform effectively in cold conditions. Many standard portable chargers do not meet these specific requirements, which is why our team asked for photos and battery specs—to determine if the issue was a technical defect or a power supply mismatch. However, I hear you loud and clear: as a consumer, you simply want the product to work without a "homework assignment" of emails and additional costs. We clearly missed the mark in making this process easy for you, and for that, I am sorry. I don’t want you to "give up" on us. I’d like to step in and resolve this immediately. Please reach out to me directly at [email protected]] with the subject line "Johann - Trustpilot," and I will personally ensure we either provide a solution that works for you or issue a full refund—no more pictures or spec sheets required. We value your feedback as it helps us simplify our service for the entire overlanding community. Best regards, Johann Founder, Traverseon

Response from TraverseonMay 11, 2026

I am Johann, the founder of Traverseon. I am very sorry to hear about the frustration you've experienced with our heated blanket and our communication process. It appears there might have been a technical hiccup or a disconnect in our support thread, as I want to ensure your specific case is prioritized and resolved immediately. I’ve personally alerted my team to look out for your message. Please send a fresh email to [email protected] with the subject line: "Attention: Johann - Trustpilot Resolve." I will personally oversee this to ensure we provide a solution that works for you, without any further requests for photos or specs. Thank you for your patience as we make this right. Best regards, Johann Founder, Traverseon

Response from TraverseonMar 8, 2026

Thank you for the update! We are so glad to hear your order has arrived safely. 📦 Due to the February holiday period, logistics were indeed a bit slower than our usual fast service, but we appreciate your patience while it was on its way. We hope you enjoy your new gear!

Response from TraverseonMar 8, 2026

Our apologies! This heater was so popular it cleared out our US stock. We had to tap into our international backup inventory to ensure everyone got their orders.

Response from TraverseonMar 8, 2026

We are incredibly sorry for this experience and completely understand your frustration. 🏔️ Because our tents are a best-seller, they temporarily sold out in our US warehouse, and we had to fulfill orders from our international backup facility to avoid a long pre-order wait. Regarding your refund and emails: we sincerely apologize for the communication gap during this peak season. Please check your DM, as we’ve sent the confirmation details there to ensure this is resolved to your satisfaction. Our goal is to make this right.