Ramnik P.
Booking tailor made holidays in USA
We have now returned from our holiday on 06/10/2026. Unfortunately we experienced difficulties in how TravelTides dealt with 3 issues we experienced during our holidays regarding whether the hotel rooms and breakfasts were paid to the hotel. (1) When the hotels contended that breakfast was not included as stated, or payment for our rooms had bounced, TravelTides (a) would not speak to us on our UK phone and corresponded only by whats app messages, (b) would not pay as asked by the hotel and insisted that we pay to the hotel again and be refunded later by the hotels or TravelTides. At one hotel, we argued for 1 hour for breakfast until hotel manager came in at 9:30 in the morning, argued and waited 2 hours before being able to check in at 11pm at night, but only after we gave our credit card details to the hotel. (2) TravelTides book hotel rooms through booking platforms; their employees that we contacted would not answer repeated calls by us and only corresponded by messages; their employees are not able to make any payments to the hotel as all hotel bookings are through booking platforms which are not open 24-7 to sort out whether payments have been made or not. (3) TravelTides issues booking confirmations from hotels and regards this as proof that hotels have been booked and paid. But these are cancellable bookings and when the hotels attempt to collect the agreed amounts before the check-in dates it is possible that payment may have bounced. Understand that hotel booking confirmations is not proof that payment has been made to the hotels as agreed or that the payment has not bounced. (4) The chauffer driven car and chauffer work independently from Travel Tides. Our driver (Liane) was absolutely amazing. You could not ask for more. (5) We are now waiting for our compensations to be sorted out.