TraveloutsReviews of travelouts.com

Thank you travelouts

At first I was very excited about the deal I found on flights for an upcoming wedding I will be attending. I received an email a couple of days ago stating that the flight I booked was no longer available but another flight was made available to me if I called the customer service number at the bottom of the email. Not seeing this email until last night, I jumped on it and immediately called the number around 930pm sent in the email from customer service rep Danny. Someone picked up the phone and asked how they would be able to help which I was barely able to understand due to the significant amount of background noise. It sounded as if this person had me on speaker while driving in a car with his windows down with five of his best friends who were all talking and carrying on in the background. Despite this I made an attempt to explain my problem to which this individual responded that the office was closed and he could not help me then a bunch of other things I couldn't hear because of the static and noise made from whatever he was doing and that I needed to call back the next day. I then had to ask what time because he was in such a rush to get off the phone he nearly hung up on me without giving me office hours or an ideal time to call back. I have never had such an unprofessional dissapointing customer service experience. If you are unavailable to speak, don't answer your phone and don't offer assistance if you are just going to rush someone off the phone and tell them to call back the next day. Let the individual leave a message. And then to answer the phone with others around and have background noise to the point of being unable to hear him is simply unacceptable. Having my flight unavailable was frustrating enough in itself but had there been a respectful, professional, and courteous customer service rep to rectify the situation, I would not have an issue. But instead I was left frantically searching for another flight at 10pm (not through this website either, mind you) last night with no answer to why my original flight was no longer available and no replacement flight to take its place as stated in the email by Danny. I am not sure if Danny was the one on the phone (again, couldn't hear 98% of what was said including his name in the beginning of the conversation), but the company needs to take a step back and reevaluate the training of this individual. I have never been so dissapointed in customer service.

Worst bait and switch company you can imagine. I booked a flight for $88 only for them to call me the next day and tell me that the price was no longer available and that the price increased to $165. It didn't matter that I had a confirmation number. The only thing that mattered was that they hadn't charged my card so the price wasn't guaranteed. Turned out to be a good thing that my card wasn't charged because that allowed me to cancel the whole transaction. Beware of this company.

customer service is bad, impatient, and not polite post the fair but it was not available at all

GOOD GOOD GOOD

Excellent help! I would recommend.

Wonderful experience. Supportive customer care. Booked a return journey from Toronto to New Jersey, they came up with the best deal ever which was unmatchable by any other agency. Their service is building up the trust with the customer. Clancy Maxwell and Riley were more than helpful and went overboard to find the best deal. They were patient enough to hear my requirements and explain all the available deals. They don’t meet the price given by competitors but actually they beat it. Thanks Travelouts.com. Will call you again for my next trip.

Employed travelouts to purchase tickets for us from Grand Rapids Michigan to Kona Hawaii and back again. My leg of the trip was covered by airline miles, I had enough miles to cover half of my wife’s trip from Grand Rapids to Kona. But not enough miles to cover the return trip. Travelouts purchased the tickets for us for the Return trip. I guess I wasn’t paying much attention but on my credit card it showed up as $1307. I called them back and they said that was the price for the total round trip according to United airlines and not to worry about it that it would disappear from my pending charges. It didn’t, and showed up as agent fees. I called them back and they said they had no cancellation policy like the airlines. I called the airline and find out that they paid $375 for the ticket, which meant they made a profit of $753 for 20 minutes worth of work. Obviously I was not happy. I called the airline and scheduled the same trip from Kona to Grand Rapids and was quoted a price of $554, so their real profit should’ve been $179 not the $753. I called them and got a runaround about who actually purchase the tickets, no one seem to know the exact agency, finally I solve the problem and found out that travelouts we’re the ones that actually purchased the tickets. I got quite the runaround and it took quite a bit of time to figure out who actually did purchase the tickets. Have to repeatedly calling and calling them sometimes actually being hung up on or being disconnected, I finally got someone to agree to return four hundred dollars of that money. that still made them a profit of $532 for 20 minutes worth of work. I’m not sure how this company got the other high ratings, but I certainly would be very cautious purchasing tickets through them, better pay very very close attention to what’s going on. My recommendation , find another travel agency. The $400 return took over two weeks to get. You’re crazy if you go to the site.