TraveloutsReviews of travelouts.com

Upon booking I was told my tickets would cost $364 I put in all my information and confirmed. I received a call less than 10 minutes later saying there were no seats available at that price on that flight any longer and that they could get me seats for $540. I told them this was not acceptable as I had just selected that price for that flight. They told me they could get me a discount for $450 plus free checked baggage. I agreed as this seemed like a good deal i confirmed with the agent multiple times that I would get free back checked baggage. He agreed that yes I would get free checked baggage. Told me my itinerary would arrive in my email within 30 minutes. Two hours later I still do not have an itinerary I called them back and explained I had not gotten my itinerary yet they sent it to me right away. Upon receiving my itinerary I realized there was no information on my free baggage. I asked the agent where do I see about my free baggage I want to be sure it shows on my itinerary so when I arrive to the airport I don’t have any issues . He then proceeded to say “ma’am I never said free checked baggage I said a free carry-on“ a free carry-on was already included on this flight I only booked it because I would get free checked baggage I was already paying $100 more than I thought I would. I said I wanted to speak to a manager as that is not what he told me at time of booking the manager called me back and said they reviewed the phone call and that the agent never said free checked baggage. This was not true as I confirmed with him multiple times that I would get free checked baggage. Upon further review this is the norm for this company and I have reported it with the consumer protection bureau. If you have been scammed by this company please report them to consumer protection bureau and the Better Business Bureau to prevent this from happening to people in the future. On top of that the agent I spoke with Aiden was very pushy for me to leave a review and kept asking had I submitted it and was I writing it and to give 5 stars because he was “helpful” smh - should have looked at the reviews first. They said they refunded me so we shall see. Probably won’t be getting my money back from the looks of it

I had to call in because my original flight got cancelled. Your operator did their job trying to get me the higher cost ticket, but I settled on the low cost side. He was understanding and helpful and completed my wishes. Everything was sent, verified and the operator made sure I was satisficed with everything before hanging up.

Alan was very helpful, cordial, patience on helping me make my reservation for my vacation. I would refer my family & friends to make their reservation through traveloucs.

In a frustrating era of Customer NON-service, Travelouts was a refreshing exception, particularly because of David Wilson. Rather than having to jump through robotic telephone prompts, I talked with a real and empathetic person, who (to borrow from Dave), "Indeed, I am doing my best." Well, yes he did.

David Wilson with travelouts was a huge help with our reservations! Definitely recommended!

David Wilson. Travelout. Was very helpful with our flight booking his patents was great!! TYVM Michael Harder

Bella was extremely helpful! We booked our tickets but apparently there was a mix up and they were actually no longer available after we received our confirmation. She called me immediately and already had another flight with better times and carryon available. We booked that and she handled the rest!

David Wilson was great and I would like to say a very pleasant person to deal with Travelouts