Daniel S.
They tricked my wife into buying rooms…
They tricked my wife into buying rooms she did not need. All she was doing was trying to find the confirmation on rooms she already booked and paid for. They could not find the original booking and then pressured her to book two more rooms. When she realized the original reservation were good and paid for, it was too late. They forced us to pay a cancellation fee when it was they who talked her into the rooms. Then they blamed her for being confused. It was a terrible experience for her. They kept her on the phone for hours and were not helpful at all. Most organization would wave a cancellation fee as an act of good will. This is an organization that has no good will. We will certainly let people know.