TravelocaseReviews of travelocase.com

I booked a flight online and received a confirmation along with an email saying I would get my Etickets within 24-48 hrs. After 48 hrs, I contacted them just to find out they hadn’t even secure my tickets with the airline. They tried to modify my dates and itinerary to what they wanted not what I needed-then they ended up cancelling my booking.

This company is a fraud. Don't waste your time. I booked airline travel tickets that were "confirmed," only to be changed and "confirmed" again, when neither flight was actually confirmed. Super sketchy outsourced call center. Overall, a terrible company that is absolutely untrustworthy. Book through a reputable company for a hundred or two hundred more, and save yourself the trouble of dealing with this fraudster company.

We tried to book tickets for Spring Break. I got an email from United asking for a note from her doctor to verify her medical condition. There is nothing wrong with my daughter. Travelocase called them and said my daughter needed a kidney transplant so they could change the flight without a fare penalty. Here is the note to me from United: "Someone acting on your behalf has been calling United reservation to rebook your itineraries. It appears that a third party travel service provider has been fraudulently claiming medical hardship in order to modify your itinerary without paying the proper fare. If you could provide a good contact number, we will have one of our service representatives contact you to resolve this matter. Thanks for your cooperation and understanding. Revenue Integrity United Airlines "

****CONSUMER BEWARE**** These people are huge scammers. On 9/8/22 I purch tickets from the Travel-O-Case website for STL to Denver and then from Denver to Fresno to arrive on 12/22/22 & my return ticket from Fresno to Denver & Denver to STL, to leave on 12/24/22. A snow storm hit the U.S. on 12/22 & I only made it to Denver from St. Louis on 12/22 & was stranded in Denver. My other tickets were cancelled as United had no staff to fly the planes. I called Travel-O-Case on 12/22 to inquire about a refund. They told me to go through United. I did deal with United & they refunded me for another flight I purchased DIRECTLY through their site that got cancelled, that I had purch on 12/22/22 as I was trying to get back to STL. I dealt with United for over a month trying to get a refund for the remaining unused flights, & they finally closed my complaint & told me I had to deal with Travel-O-Case directly, since they are a 3rd party site & since I purchased the tickets directly through them. I contacted Travel-O-Case on 2/7/23 to open an official complaint to get my money back on the unused tickets & they have been stringing me along for over 4 mths. They told me they have a case opened with United & are waiting on them. I know that is a lie as I contacted United & no case is opened & I also confirmed with United that it does not take this long for a refund & TravelOCase has been dragging this out for the past 4 mths to avoid giving me a refund. I would like my money back for the unused tickets that were cancelled due to the weather, which was out of my hands. Well Travel-O-Case now tells me since United sent me a partial refund of $189.60 (from a flight I purchased directly thru United, NOT the travelocase site), then that is it, they cannot issue me no other refund. So the un-used tickets for Denver to Fresno, Fresno to Denver & Denver to STL is basically money in the trash, which is over $400. Totally shady company & dealing with foreigners from the start, stay away!