TravelocaseReviews of travelocase.com

Terrible terrible service. I had read about companies like this before but decided to try anyway. Made my booking, entered my information, half an hour later received a call saying that there was an error and that flight / price was sold out. They offered me another one for $200 more per person. DO NOT, I repeat DO NOT use this site.

Do not use this platform whatsoever, the support is helpless and they tell you anything to get rid of you. They held my booking for almost a week constantly telling me I’d recieve a call in the morning and that in 24 hours I’d get a separate confirmed ticket email (all lies) just for an email to finally come through saying my booking failed with no explanation. Now I can no longer take this trip as the prices have been consistently rising.

The reason I booked with them is because I heard so many good things. I made a reservation and was told to wait 24 hours. When I tried to speak with a supervisor he stated that he sympathizes and now the tickets are 3 times the price. The supervisor also replayed to me that if I wanna rebook the tickets are now 3 times the price. My card was charged and all I asked for was a coupon code that would deduct $25 - $50 off of my $1000+ bill and he hung up on me.

Total Fraud Website!

I booked a flight for the 3 of us through Travelcase travel company for a good deal going to Puerta Vallerta. It showed my flight purchase was pending. Then I got an e-mail to call the company. The agent said that the prices I had booked for were no longer available. The price she then said was an extra $400 plus dollers! This was all within the hour that I had originally booked for. This is fraudlent behavior and I believe this is illegal. If you buy a sandwhich for the price on the label and then go to check out and the cashier says no it's actually this different price, much higher. You just shake your head. I believe they were just trying to lure me in on a good deal but then changed the price, by a lot!

Total bait and switch. They told me the flight would cost $570, but when they went to collect, it was $790. It was still about $20 cheaper than the airline so I went with it. Then they do this shady thing when they charge your card 3 different times. Then when I needed to change my flight (since you can't do through them), airline said they were only paid $530 and that's all they could credit me. So this company just kept the $260 margin but they got me to sign up with them in the first place with a false price. No flexibility - do not use. I learned the hard way.

Don't do it, I know it seems tempting considering airfair and economy the way it is, but save yourself the stress and headache. I made the mistake of booking flights with them and still paying the consequences, as I am still disputing $ charged on my bank account. I booked with them back in August of 2024 for a trip in December 2024 thinking that booking ahead would prevent any issues, little did I know that was far from the truth. I booked and at first everything seemed fine, got my confirmation number through Delta/AeroMexico and I was checking my app continuously to make sure everything was fine until I received a call a couple of weeks out from my trip. I was informed that AeroMexico (which is partnered with Delta) had not received the payment (that clearly showed in my account) therefore I basically had no tickets. Their suggestion was to basically repurchase the tickets at a higher price and dispute the first transaction. I called AeroMexico only to find out that the thirdparty (TravelOcase) was the one placing a hold on the $ and that they couldn't really do anything on their end. Called TravelOcase back only for them to give me another bs of an excuse and telling me I had to pay $1200+ for the tickets and dispute my first transaction that was less than $1000 to begin with. Needless to say I learned my lesson, if it seems too good to be true, it most certainly is. I spoke to Serenity which seems to be the one handling everything there.

Hace 4 meses reserve un viaje a México por la agencia de viajes TravelOcase y según nosotros todo estaba bien ,pero a una semana de nuestro viaje decembrinas nos llama esta agencia de viajes y nos dice que debemos pagar de nuevo los tickets por aun no se a pagado ,pero nosotros pagamos hace 4 meses y nos dice la aerolinea que nuestro vuelo nunca lo pago esta agencia por favor no compres boletos de avion por esta agencia de viajes .