Travelive offers a high level of bespoke service to clients traveling to Greece, Italy, Croatia, Spain, Egypt and Turkey. With offices in Boynton Beach, Florida and on-site offices across the Mediterranean, Travelive offers a complete solution for travelers to all our destinations.
Travelive (travelive.com) has 32 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
travelive.com
Website
travelive.com
Category
Activities & Tours
Location
Boca Raton, FL, New Jersey
Listed on Five Star Index
2026
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The company replied to 16% of reviews.
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Most recent review: October 2026.
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Worst Travel agency!!! SCAMMERS! i have tried to book my vacation with an agent and they kept quoting me a different price the 2 times i called. They are rude, they are scammers. one said they are from the US the other said they operate in Greece when i asked to complain to the owner. I kept getting a different story. Do not trust them. I am just lucky i never gave them my money. AVOID AT ALL COSTS! BOOK WITH A REPUTABLE SITE YOU KNOW!
Response from TraveliveJun 7, 2017
Dear RLee,
Thank you for taking the time to post your review. I have not been able to locate a quotation in your name or the agent that you spoke with, but based on your comments, I can offer some feedback that may clarify your concerns.
Travelive is a dual based company with headquarters in Boca Raton, Florida and a sales office Athens, Greece. We are a US based company. We also operate in Greece. Both of these statements are correct.
Travelive offers completely custom travel plans. We do not have set itineraries, set packages or set pricing. Upon consultation or request (and considering availability), our agents put together a quotation. That quotation will vary in cost based on what is included. I expect that the quotes you received were not exactly the same. This is why they would have had a different cost.
We are not scammers. Travelive is a reputable company with a 16-year history. We have an A+ rating with the Better Business Bureau. You can find me listed on Travel + Leisure Magazine’s list of the Top Travel Agents in the World for the past 6 years. You can also find us on Conde Nast Traveler’s list of the Top Travel Specialists. We are preferred providers for some of the most reputable travel agency consortia including Virtuoso, Signature Travel Network and Ensemble. In addition, you can find numerous client reviews, which you can see on our site, that even include photos.
My name is Mina Agnos. I am the president and co-founder of Travelive. While you note having asked to speak to the owner, I did not receive any communication from you via phone or email. All of my contact details are listed on the about us page on our website. I will be happy to discuss your experience with you and to clarify any misunderstandings that occurred. Your review is definitely not indicative of the service that we offer.
I hope to speak with you soon. Otherwise, wishing you happy travels, always.
Best, Mina
LB
Linda B.
Went Above and Beyond Expectations
We just got back on March 30, 2016 and Travelive went beyond expectations to help me get my missing piece of luggage back. A delay on our first plane flight out of Denver caused us to miss our connecting flight to Cairo in Frankfurt. We were rerouted from Frankfurt to Athens to Cairo which meant instead of getting into Cairo around dinner time, we got into Cairo about 2:00am. We called in Frankfurt and told Travelive of our delay. They were able to ensure our transfer to the hotel was changed to meet us at the airport when we arrived. When one of the three pieces of luggage was missing, they help get my luggage back...albeit when I returned to Denver. The Cairo airport personnel only work certain hours on certain days which did not coincide with our vacation plans. Travelive worked thru the red tape to find and then reunite me with my luggage. On the trip, we had people meet us at every airport and transfer us to where we needed to go. Prior to our vacation, they worked with us to build an itinerary that we wanted both in Egypt and in Jordan. They also were able to find accommodations that would work for 3 people as our daughter came with us on the vacation. I would totally recommend Travelive to coordinate a trip again as it was great to have someone help us out when things did not go as planned.
PA
Patty and D.
Amazing service, fantastic trip!
We were very pleased with our trip. Traveled to Barcelona, Madrid, Seville, and ended in Lisbon, Portugal. The transportation was very reliable, hotels were in wonderful locations, and our tours were great too. Nico, our travel agent was so helpful and always checking making sure all was well. Once we arrived to our destinations we had contact there for any problems or concerns we might have had. I highly recommend this company if you are looking for making your travel plans simple and fun, it was so easy and it is customized to our interests. Upon our return we had follow up emails interested in our feedback on our experience,wonderful customer service, you can't go wrong with this company.
JS
Junrel & S.
We are THANKFUL that we found this company to arrange our honeymoon.
Thank you so much for organizing our trip. It was fabulous and definitely a honeymoon that will last a life time. Our favorite part was Sorrento and the hotel that you provided us was just breath taking. Besides the few miscommunication on our trip at Rome, everything else was excellent (my wife and I did not realize nor it was written on the voucher that we were supposed to take the last stop in Rome. We took the first stop in Rome and our driver was not there. We were mandated to pay extra cost for the driver to pick us up where we were although it was not our fault, that part was a little annoying but it was settled - Perhaps, the company might want to add that on the itinerary to make sure to take the last stop in Rome to make sure that the traveler are not confused).
Overall, it was an amazing experience and sure worth a lifetime. We will definitely be using this company again to plan our future trip in Europe!
Again, Thank you for everything and special BIG THANK YOU to our Travel Agent Nico Comunian. He was attentive, responsive, and made sure that all of our questions were answered and handled appropriately.
MA
Mary And B.
Fabulous Andalusia
We flew into Madrid from the US and immediately took the AVE train to Sevilla. We had some concern about travelling all those hours, but the train was so quick, easy & comfortable, it was fine. We spent 6 nights in Sevilla. We could have spent more. The town has so much to offer in way of sights, history, charm, welcoming people and great food. It is a great walking city. We did a day trip to Ronda and a day trip to Cordoba. We did these by car; easy day trips. We spent 3 nights in Granada, which had the same Moorish influence as Sevilla; narrow winding streets and the Alhambra but not quite the same charm. If you go to Granada, do an E-bike tour. Battery power-assisted bikes are a must for the hilly terrain. We did 20 miles effortlessly, in a few hours, we circled the city. Mid-May was a great time to be there, not overly hot. We do not speak Spanish. We got by without much trouble. We did have English speaking guides with us for some part of most days. I had traveled in the north of Spain on a previous trip, if it is your first or maybe only trip you will ever make to Spain, I recommend Andalusia. Overall, we had a wonderful time and would be happy to return.
DD
Davey D.
Avoid at all costs - They have taken 3k and will not take phone calls.
This company needs to be avoided unless you want to get screwed out of your money. The difficulties in Greece may be the reason for this but they have totally ruined what was suppose to be a very special occasion for my girlfriend and I. Our 8 year old daughter has been excited for 7 months about her European adventure. They have taken $3167.00 and are refusing to get on calls ....have cancelled our rooms in Greece. We are suppose to departing Monday for the trip and Owner won't call us ......won't refund our money. Other managers apologized and said they can't discuss it .......These people are a total disgrace. Have not worked today .....have called and called and still nothing. Current hold time well over an hour and It's been the same all day......she refuses to get on phone. Hiring an attorney to seek advice but please don't involve yourself with these people as they are desperate people with zero ethics, zero morals and have absolutely no issue wrecking a family's special vacation.
Update - July 23rd - Finishing our vacation in Mykonos and we have paid for all of our hotels out of pocket! Owner still won't call us and still has our $3167.00. I have a degree in Hotel and Tourism Management and have travelled the world and this is without down the worst experience I have ever had in my life.
Response from TraveliveJul 24, 2015
It is quite unfortunate that we did reach this point, however, we did not get here due to our own lack of morals or ethics.
We did not intentionally set out to destroy your special trip. You thought that a credit card dispute was a means to cancellation. Your dispute was not settled in your favor and the reversal happened to coincide with your departure.
Travelive has been in business for 15 years and has a stellar track record for offering luxury experiences and exceptional customer service. In our 15 year history this is the first time we have been accused of being unethical, immoral or disgraceful.
Your claims are grossly exaggerated and fail to take into account the role that you have played in booking your trip, actively failing to cancel it – despite our multiple attempts to contact you, harassing staff members with dozens of phones calls per day, and making numerous threatening comments to management via email, online and in voice messages. This includes your legal threats, which you have been advised are the reason that we will only communicate with you in writing, not on the phone.
You claimed that our charge was fraudulent. You claimed not to have booked with us. When both of these claims were disproved with your own written communication, you claimed that you cancelled and that we are hiding the cancellation letter.
All of these claims have been contradicted by the written communication between you and your agent at Travelive.
You booked your trip with Travelive on April 28th. You continued to communicate with your agent over the next 10 days. You requested room amendments, which we accommodated. We sent your updated itinerary on May 7th via email. You did not reply.
Your agent sent separate email messages on May 10th and May 13th specifically asking if you were proceeding with the trip. She also left at least two voice message. You did not reply.
We received no cancellation request or refund request from you.
On May 18th, we received a dispute from your credit card company. In the dispute you claimed that the charge was fraudulent and that you did not know who we are. When a dispute is placed, funds are removed from our account pending resolution.
As noted in emails to you directly, following your failure to reply to us and only after receiving your dispute, we released the hotels booked in your name. This does not mean that our company did not have to pay for services booked for you. Your total trip cost was $6334, not $3167, and it was comprised of more than just hotels.
On May 20th, we began communication with your credit card company in order to resolve the dispute. We were able to show that the charge was in fact authorized by you. We had also advised your bank that “had you contacted us to say you wanted to cancel, we would have refunded the card as per our terms and conditions.”
After our May 7th email to you, we did not hear from you till July 10th.
This was after the credit card dispute was settled in our favor and after funds were removed from your account. On July 10th, you called multiple (at least 10) times claiming that Travelive “stole your money” and that you “never booked anything with us.”
Again, we were able to show via your email communications that you did in fact book something with us.
You then claimed that you cancelled the trip and that we “hid” your cancellation letter so that we could keep your money.
Following a third review of the written communication between you and our company, there was no such letter found. There were emails from us to you asking you to confirm if you would still be traveling. You did not reply to those emails.
Our terms and conditions are very clearly stated. We require cancellation and refund requests in writing. Cancellation penalties are assessed based on the time the cancellation request is received prior to travel. The first time you requested a refund was three days prior to your anticipated trip start date. At that time the entire trip cost would be 100% non-refundable.
Every successful business has a process in place that acts as the framework for how the business is run. Our terms and conditions are guidelines that are in effect for every person that books with Travelive. Your actions have shown that you believe they do not apply to you.
HR
Holly R.
Incredibly Helpful & Competent Travel Service!
My husband and I planned our honeymoon in Spain with Travelive and it was the best decision we could have made. Nico and his team worked so hard and for so long to make sure we had the absolute best experience we could have had. From the booking of our hotels, to the planned transportation to and from each airport/train station, and our incredibly knowledgeable tour guides, Travelive delivered the most incredible honeymoon of my dreams! Each hotel we checked into even knew it was our honeymoon and had champagne waiting for us upon arrival. Does it get any better than that? We spent an amazing 10 days in Madrid, Barcelona, and Ibiza and created memories that will last a lifetime. We will definitely use Travelive for future European trips. They are simply the best!
LC
Lynn Cathers G.
30th Wedding Anniversary Trip--Ten days in Italy!
Renata Ferreira da Silva assisted us with the planning of this anniversary trip. My husband and I both want you to know that it was marvelous. Perfect in every way. The private transfers were punctual; the hotels exceeded our expectations and the private tours were spectacular. We were very pleased with the entire itinerary and it ran smoothly.Two days in each city was just enough for us. Flying into Milan. Then to Venice, Florence, Rome and ending in Positano--icing on the cake! I LOVED Positano and we took a boat to Capri for the entire day.That last hotel with the dinner included was delightful. I loved the location at the base of the mountain on the water. I've recommended Travelive to all those who asked how we did it. And I also posted it on my Facebook wall!
