Rebecca
Our 40th anniversary trip to Italy…
Our 40th anniversary trip to Italy started in Rome with private tours to the Colosseum, the Vatican, an evening tour of Rome in a golf cart. The private guides were great, golf cart tour was difficult to see much due to traffic. Hotel in Rome was wonderful! Clean, friendly staff and great location for Trevi Fountain and Spanish Steps. From there we went to Tuscany. Hotel here was La Collegiata in San giamingiano. and was terrible. Seasonal Restaurant (which we were not made aware of) was closed. We ate from a small bar menu on a coffee table holding our plates. We spent 3 hours each way in a vehicle for our winery tours. Made no sense to stay so far away from our destinations. Had we stayed in Siena, we would have been 2 hours closer to the wineries we visited and 45 minutes from san giagmingiano. Breakfast at 8:00, no coffee available before that. Leaving for tours at 8:30 made it difficult to eat and be ready. Dark musty rooms, Hot tubs were dirty, no tissues in hotel rooms, paper thin walls, unfriendly staff. Then we headed to Sorrento. Hotel was wonderful! Capri boat ride, driver did not show up to give us a ride back to hotel at dock. We had to call and wait. We enjoyed our trip because how on earth could you NOT enjoy Italy! But Travelive could have made it better with a different hotel choice in Tuscany. That part of our trip was disappointing. And the amount of time spent in the vehicle for the tours was a waste of half a day.
Response from TraveliveMay 29, 2024
Dear Rebecca and Deron, Thank you for your detailed and valuable feedback on your recent trip with us. We are pleased to hear that despite a few bumps along the road, you had an overall enjoyable experience. Your kind words about our team and the tour guides are greatly appreciated. We are also happy that you found the hotels in Rome and Sorrento to be wonderful and that the staff provided exceptional service. Regarding the dinner reservation at Il Chianti, we sincerely apologize for the issue you encountered. We understand how disappointed it must have been to arrive for your anniversary dinner, only to find that the reservation was overlooked by the venue itself. As we later shared with you, our team had indeed called on April 4th to confirm this very important occasion. We do wish that we had known immediately that there was an issue so that our team could have spoken directly with the hostess and explain how special this dinner was for you. We also acknowledge your concerns about La Collegiata and apologize that the accommodations and the amenities did not meet your expectations. La Collegiata is a certified 4* property in San Gimignano, which was proposed from the very beginning of the planning process and was kept in after several changes to accommodations in both Rome and Sorrento. We normally receive glowing feedback for this property and will address your concerns with the hotel management to ensure improvements are made. Finally, for the logistics of your Small-Group Capri Boat Tour, the cruise ended earlier than anticipated and the local team decided that it would have been faster to reallocate another driver who had just finished their route than have you wait additional time for the scheduled one. Thank you once again for sharing your experience with us, as guests’ feedback always provides an opportunity for growth and improvement. We are dedicated to creating memorable experiences and strive for seamless trips. We hope to host you again in the future and wish you both the best always! Stella Hoffer Director of Customer Support | Travelive

