travelio.comReviews of travelio.com

if i can give no star, i prefer like that. REALLY DISSAPOINTED WITH CHAOTIC SERVICE. NO COMMUNICATION, NO INNISIATIVE, LONG RESPOND, EVEN THE ONLY INFORMED THE SOP WITHOUT TELLING ME IN ADVANCE, MEANS I HAVE TO KNOW THEIR SOP, EVEN ASK ME PAYMENT FOR ENGINEERING CHECK WITHOUT INVESTIGATE THE ISSUE. FOLLOWING UP ISSUE? NO WAY! THE MAKE APPOINTMENT AFTER THAT NO FOLLOW UP & WHEN YOU CALL, THEY WILL INFORM YOU ABOUT THE RESCHEDULE/LATENESS WITH MANY REASONS. I work in hospitality and very surprised with their services.

Sangat buruk Saya pemilik unit yg buat d sewakan. Putus kontrak lbh awal krn kecewa dgn cara kerja Travelio. Kalau di tanyakan masalah selalu d lempar2 dan tidak selesai. Saat Serah terima terakhir saya d paksa tanda tangan dl padahal kerusakan ada d unit saya dan d kasih tau akan d laporkan k tim terkait untuk kerusakan nya. Ternyata saya d suruh benerin sendiri dan Travelio tidak mau mengakui kesalahan mereka. Kesalahan mereka karena kurang perhatian saat penyewa keluar dr unit. Dan kerusakan itu harusnya dari penyewa. Dan penyewa yang harus ganti. Karena jeleknya Travelio saya ya g harua tanggung kerusakan sendiri.

I deposited an apartment unit in Travelio. At first it went well, but the last apartment unit that I deposited was not rented for 10 months and when I asked to terminate the contract, the process was very slow so it was difficult to me because the unit could not be deposited with another broker. Customer service and field staff did not work well

Deserve minus stars. Very poor management and CS for renters. Never communicate IPL has to be paid 3 months up front. Very late in sending the bill with only 1.5 working days remaining for a large sum of bill. The CS answers is just copy paste "sorry, but you have to pay". no solution to even get another week or day of extension, just giving "don't care, not problem, go f* yourself" attitude.

If I could I want give super minus star. I am landlord and tried to lease my space. After paid admin fee they keep delaying my application until 8 monthssss!!!! its very unbelievable!!!!! many reason by reason by reason and they are not very professional at all!!!! after ask me pay the admin fee, they asked me paid for some extra money for some supplies, but they didn't buy the supplies!!! Very bad service!!!

This company is not customer focused. Process of booking, getting keys and when things go wrong are all problematic. They gave me wrong key for the lift but I could not get any help. They use WhatsApp often an AI, their phone is not answered. The apartment was not clean and many things went wrong. They are hard to deal with and not customer focused. I have been frustrated and will not use them ever again.

Yesterday I made a booking for an appartment on booking.com. Everything was fine until an hour later, came messages from whatsapp: the appartment is not available in june, 4 months ahead. They suggested another apartment, in different area, I refused. I informed this to booking.com, they don't read my complain and Travelio reconfirm I will get the appartment. This morning they offer me another apartment in the same building, i accepted it but I have to provide my email to them. I did not. I contacted Booking.com by phone, after 20 minutes wait, I got somebody and can finally cancel this without penalty. So if you see this name on any OTA platform, don't book. If you do, you'll regret big time

To all other travellers who wish to book via Travelio, please DO NOT, I repeat, please DO NOT book with this company. 1. Very bad customer service, unprofessional 2. The apartment was very stinky for our 2-week stay, and the response kept going back and forth until our stay ended with no solution.