TravelationReviews of travelerhelpdesk.com

Zero stars should be an option. Bunch of scammers. Claiming they will refund and saying they will escalate claims, meanwhile almost two years later no refund, just auto responses that my claim has been escalated and will be looked into.

Worst company to deal with. I booked my tickets via Aeroflot airline using Travelerhelpdesk but had to cancel the flight in the last minute. The tickets were non-refundable but Travelhelpdesk offered an option to pay extra $320 to keep the ticket credit available for future trips and issued the 'future credit' amounting to USD 413 per passanger. However, when I called them to book a new ticket (which costs $293 on the airline website) using my 'future credit', they told me to pay $254 more to cover the 'fare change' fee and the rebooking fee. It's nonsense!

This is literally the worst "agency" on the face of the planet. I have never been so horrified by the disrespect, the deceitfulness, the absolute scum of the earth I have had to deal with through this. DO NOT, I REPEAT, DO NOT LET THEM GET AHOLD OF YOUR MONEY. They will scam you at every turn, and their policies change every moment...one second they are saying the airline doesn't allow them to do certain things, and the next they say it's an internal policy. ALL LIARS. They advertise through kayak, which is how I found them...little did I know they would leave me in a situation where my brother is stranded because of COVID and then only offer the solutions of a credit (WITH THEM...HELL NO) for a quarter of the price of the fare, or spend 6x as much on a new ticket. I don't know where this company is located, but there is nothing more terrifying than being overseas in a foreign country where you don't speak the language and this good ole American company leaves you stranded.

Do not recommend, better to buy directly from Air Canada or other airline. Travelerhelpdesk will make sure they take your money for any change. Every change will cost you minimum 100$-200$ usd per person unless you ask for a discount and the manager offers 50$ off the scam fare change fee given (even though its covid period and airlines waived fees). They say the fare difference is covered by their travel insurance offered, but read the insurance fine print and it states that it is not covered under government travel restrictions. Anyway, never again, you may pay a bit more by booking with Air Canada directly but if you need to cancel or change, you are sure they will act with professionalism. Update: After writting this review, a manager from Travelerhelpdesk did a good job and reimbursed the charges. I appreciated the effort.

It is the worst agency that sells plane travel terrible service they ignore your calls( TravelerHelpDesk) first time never again

- Used a 3rd party system to search and purchase Spirit Airline tickets on 6/26/2021, for travel on 12/5/2021 - Don't recall if it was Expedia, Kayak or which 3rd party. Either way, did not purchase tickets directly through Spirit - ended up purchasing through travelerhelpdesk.com - Spirit canceled flight due to covid. I was not notified by Spirit or travelhelpdesk.com - Happened to check the tickets 11/10/2021 to find flight canceled - Called travelerhelpdesk.com. They said I had to use credit in 30 days, or decide immediately if I would take a partial refund. Took the refund. I have a document indicating a partial refund from travelerhelpdesk.com - I called Spirit. They said since they cancelled the flight, they issued a full refund to travelerhelpdesk.com on 11/10/2021 - Communicated to TravelerHelpDesk again and they say they don't charge for their services. I told them they already got the full refund from Spirit. - I have made calls to travelerhelpdesk.com and been hung up on almost 1/2 the time - Finally talked to supervisor and supposedly he put in a request to accounting dept to issue refund - They say they will issue the refund, but it's 12/13/2021 and it has not come yet. Supposedly 12/15/2021 - Even if I do get the refund, these people are deceptive, manipulative and fraudulent. This is absolutely the worst group I have ever dealt with for travel. - No airline or 3rd party should EVER contract with this company. - On doing research, I read there is an umbrella company that runs multiple of these outfits. - Bottom line - do not ever buy tickets through a 3rd party unless you are willing to accept this behavior - go directly to the airlines. - Filed a complaint with Spirit Airlines - I believe TravelerHelpDesk sits on customer’s money deceptively to get interest. I believe they would never issue the refund without harassment

THE WORST!! They lie to you on the phone. It was a terrible experience it is so sad there are companies like this that exist.

I actually had a good experience with Travelerhelpdesk.com I booked a flight in a rush after a family emergency before doing the research I usually do on companies I have not used before. After booking the flight through Travelerhelpdesk (THD) - (who had the best prices by over $100), I looked them up and saw scathing reviews on multiple websites and forums. I thought I had been scammed. I called my credit card company, but they could not do anything because the charge had not gone through yet. I then booked directly with the airline for the same flight, but much higher price because I needed to get on that flight. I also called the airline regarding the THD booking, and they confirmed that a reservation hold had been placed, but no payment had been made. I planned to dispute the charges from THD with my credit card company when they came through, or when THD called me the next day to tell me the prices had gone up and they were not able to lock in my flight. However, my flight was ticketed through THD, as verified by a call to the airlines, and I was able to cancel the flight I booked directly through the airlines. So in my case, THD got me the best deal, and they were very professional and helpful over the phone the two times I called. Maybe I got lucky, or they are trying to change their reputation.