TravelationReviews of travelerhelpdesk.com

This company is faudulent and needs to be taken down and their asses need to go to prison. My mom was redirected to this phone number to change a a flight she had just made and they charged her 148.25. It was not Southwest but a phoney company with one number off the real Southwest number. My mom is 92 but still can take care of most things. I am livid. I called her bank to dispute the transaction and had her credit card cancelled. I hope these creeps go to prison!

My daughter's flight with United was canceled due to weather. She scanned the QR code behind the agent's desk for assistance and was somehow given a number 1 digit off from United's number to call. Anthony then proceeded to fully cancel her flights to and from the UK with United and book her onto a more expensive flight with British Airways plus a $1000 fee. We sorted everything out with United but even after calling Anthony back and requesting a refund and cancelation, the charge to the card went through and now I have to do a chargeback since I don't want to speak to anyone at this company again. Just disgusting.

We had a very long travel day with storms that shut down the East Coast. We attempted to modify our itinerary directly with our airline, but were unable to do so despite multiple chats and phone calls. We decided to call the number on the back of our Airline Credit card, and now know we misdialed and ended up speaking with someone pretending to be United Airlines. Due to the weather and flight availability, they were going to reroute us from Detroit to Newark to Frankfurt to Edinburgh and finally to Kirkwall. They told us we were going to pay a fare difference due to the rerouting. We had been working on rescheduling for over 4 hours with no success so we agreed to the additional charge. We were on the phone with them at 2:00 am while driving home from our canceled flight. After they charged us the fare increase fee they came back and told us we had our original itinerary just two days later and we protested the fare increase fee, but they denied a refund. The point is that Travelation.com charged us the fare increase fee. They would not refund the fee, and when we redial the misread or typoed phone number, we get someone who says they are United. When we called the phone number on the website for Travelation they acknowledged that one of their employees helped us.

Wish there was a zero or a negative stars to use. I have received at least 5 calls from this same company each week. I've listened to their 'speil' because I'm amused at how they proport how I got the points (never took a time share tour nor have I ever owned a timeshare...but I have $1500 worth of points. Just now I googled their reviews and saw that there were few positive reviews from people who have dealt with them. I suspect that the few that were good were from paid reviewers. There is no way that they could give me 2 free 7 day, 6 night vacations plus air fair 4 days and 3 nights PLUS a 7 day cruise with air fare for $399 per person.

I booked a ticket via “ smart fares” which is also “travels help desk” . A death in the family resulted in my brother having to cut their trip short and have to rush home from cambodia. I booked the last minute ticket and told my brother to head to the airport in a few hours. After arriving he was told the ticket didn’t exist. I called the number listed which shows up as a “ California” number and got a hold of an agent. He stated the “ airline didn’t accept the booking” he was able to get a ticket for the next day but of course the price would increase. Due to nature of the emergency I was willing to pay the extra $200. He “ booked” the next flight and then told my card was “ declined”. I checked with bank and see full the transaction pending in which I notified the agent it was and the bank took the money my account . He informed me that the “bank was holding my transaction” and that I would have to “approve” it. With it being a Sunday I couldn’t call the bank to see why it was being “ held” . He asked for another card due the fact that this one was “ decline”. I gave him another card in which he said it was “approved”. He did assure me that If the payment was “pending” the bank would release the hold due to me using a another card the company would canceled the transaction on their end” I had yet to received an E-ticket two hours after the call ( agent told me 30 mins) so I emailed customer service which I got a response in 15 mins and was able to get my tickets and my family member was able to catch that flight and make it home . I called customer service later in the day about the pending Transactions after it was still “ pending” and I was hung up on 3 times after being on hold for 30 mins each time. When I finally got to agent I was told I would be refunded. It’s now Tuesday and the traction processed and I was charged twice! I paid 6,000 for a 1,800 ticket! I tried calling and emailing with no response! This company are scammers and lairs. They claim they your “ card was declined” so they can charge to twice! Please use just another company!

I had a bad experience with the company,I bought a ticket just with one connection and they sold me something very different. I was trying to connect with them and they never responded to me. I won’t recommend buy flight tickets with them.

Avoid! Avoid! Avoid! Bought my tickets on SmartFare for $577, and in 2 days received email that airline cancelled the flight. I asked for a refund, but was told by customer support that SmartFare can't return me the full amount (even the flight was cancelled by the airline) as there are 'some fees and charges' they still have to pay, so they can refund me only $427 out of £577 paid. When i told them that on the FAQ page it clearly stated that the customer should get the FULL amount back, the support team just hang up the phone. Also, i called them several times and every time they gave me different refund amount ($427, $275, $460). When i asked why is that, they just hang up!! So i called again and was given a new amount (yes, again) for the refund! Now they are saying it will take around 60 days!! To process the refund

Somehow when you try to call airlines or third party travel agents people from this entity reply. I bought my tickets through Smart Fares - maybe they are the same people. We were asked to change our booking ( to another longer flight) because according to them the original flight was not confirmed. They charged $100 extra for this change. When I later checked the rebooked flight was $100 cheaper than the rebooked flight. I wanted to cancel the booking all together but I was told I would loose $200 in fees. In retrospect i should have called the airline directly....