TravelationReviews of travelerhelpdesk.com

Vivian was able to quickly help with a trip that was booked and immediately needed to be cancelled due to a sick friend that could no longer attend. I had originally read a bad review and was so concerned I wouldn’t be able to get a refund for a ticket that was just booked. Vivian was very patient and able to help refund the ticket that had only been booked an hour before. So thankful for their quick action and ability to help. Would recommend Vivian to anyone working with this company!

I actually had a good experience with Travelerhelpdesk.com I booked a flight in a rush after a family emergency before doing the research I usually do on companies I have not used before. After booking the flight through Travelerhelpdesk (THD) - (who had the best prices by over $100), I looked them up and saw scathing reviews on multiple websites and forums. I thought I had been scammed. I called my credit card company, but they could not do anything because the charge had not gone through yet. I then booked directly with the airline for the same flight, but much higher price because I needed to get on that flight. I also called the airline regarding the THD booking, and they confirmed that a reservation hold had been placed, but no payment had been made. I planned to dispute the charges from THD with my credit card company when they came through, or when THD called me the next day to tell me the prices had gone up and they were not able to lock in my flight. However, my flight was ticketed through THD, as verified by a call to the airlines, and I was able to cancel the flight I booked directly through the airlines. So in my case, THD got me the best deal, and they were very professional and helpful over the phone the two times I called. Maybe I got lucky, or they are trying to change their reputation.