Traveler's ChoiceReviews of travelerchoice.com

A handle broke on one of my suitcases, and Traveler's Choice promptly sent me a new handle - no questions asked. But when I tried to install the new handle, my suitcase was manufactured slightly different and the old handle wouldn't come out. After exchanging numerous emails to customer service, I just couldn't repair the suitcase myself. Traveler's Choice was extremely patient with me, helpful and cordial. Because the suitcase was slightly different, they just sent me a new one. Great Customer Service!! Thank you!

Travelers choice products might look nice, however after only a few uses my luggage handle stopped working. I have been in contact with the org to get a replacement handle as the bag is rendered useless. The customer service has been awful and I am yet to find anyone to assist. I have provided receipt of purchase, photos and videos. If you are thinking of purchasing their products it appears they don’t really stand behind them. Sad, it’s a great looking bag.

Bought two large hardside cases. Used three times each (6 direct flights) and both handles on both cases broke off. Contacted customer service, jumped through all their hoops for pictures, additional picture, proof of purchase etc, to be told we could buy the handles for $20 each…what happen to the warranty? Clearly a design flaw or poor quality for every handle to snap off with so little usage!

Horrible business. Noah in Boise is rude, pushy, and hangs up when you’re not interested in his spam he’s pushing on you. I wouldn’t do business with this company if it was free and that’s what he tried telling me.

This company makes a decent piece of luggage, but they do not honor their warranty and ignore followup attempts to contact company. The luggage I purchased came with a 10year warranty, I still have the tag that came attached to the product. When the interior luggage zipper fell apart, I filed a warranty claim only to be told that the Luggage has a 3 year warranty. So don't deal with a company that does not stand behind their product. There are other choices for lightweight Luggage from reputable companies.

Been using intensively a set of two suitcases (a small carry on and a larger one) for ten years now. I got them at an outlet store in California as I needed them urgently, literally went halfway around the world several times using these cases. They have been performing faultlessly and survived several other suitcases I bought in the meantime - including one Samsonite! Very sturdy design, robust and lots of space. Can´t believe really how well they kept together, exceeded my expectations by far!