Edward H.
Easy Process
Very easy to navigate the process to submit a request.

Traveler's Choice Travelware has been making luggage and travel gear for over 40 years. From our headquarters in Pomona, California, we design durable, thoughtfully engineered pieces built to hold up trip after trip, mile after mile.We believe great luggage should not require a designer price tag. Our philosophy is simple: build travelware that is well made, reliable, and fairly priced, so you get real quality without paying for a name. Every piece is engineered with the details that matter, from smooth-rolling wheels and sturdy handle systems to smart interior organization and hardware chosen to last.Our collection covers everything a traveler needs. Carry-ons that move easily through busy terminals, checked bags with the space and structure for longer trips, coordinated luggage sets, and travel accessories designed to make every journey smoother. Whether you are a frequent flyer, a weekend explorer, a student heading off to school, or a family planning the next big adventure, we have gear made to move with you.We stand behind what we build. Our warranty and replacement parts program means a worn wheel or handle does not mean the end of a good bag. We keep components on hand so your luggage can be repaired and kept in service, which is better for you and better for the planet. Extending the life of a bag is one of the most meaningful things we can do to reduce waste, and it guides how we design and support every product we make.For more than four decades, travelers have counted on us for luggage that simply works. We are proud to keep earning that trust with every bag we make, and we welcome your feedback here to help us keep getting better.
Traveler's Choice (travelerchoice.com) has 30 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Edward H.
Very easy to navigate the process to submit a request.
Mark M.
Very delayed response. Almost took a month
Carson C.
My warranty issue was taken care of in a timely manner and they honored their warranty. I appreciate the thorough communication as well.
Kim T.
This review is for icon park Orlando Jashy made our day very bright by turning otherwise a dismal experience into a 5 star experience!! She went above and beyond with her professionalism… Thank you Kim Gabriel & Adryan
W. C.
The ease of working with your warranty department. They obviously stand by their product. Thank You.
J L.
Not only does Traveler’s Choice make an excellent product, their customer service is second to none. When I needed help on an airline luggage damage claim they were helpful and quick to respond. I will definitely continue to shop at Traveler’s Choice for all my future luggage needs!
John D.
The result is what made my experience great! Your customer service communication was excellent!! Thank you !!
Felix
Delivered what you said you would deliver as long as you had the information you required.