Traveler's ChoiceReviews of travelerchoice.com

Disappointing quality and functionality I’ve owned the Traveler’s Choice Ultimax II for two years now and wanted to share my experience because there are several things I wish I had known before purchasing. The suitcase is a good size, but it gets heavy quickly and is difficult to maneuver on uneven surfaces. The handle design is particularly awkward. The durability has also been disappointing. I’ve only flown with the suitcase twice, yet it is already heavily scratched, even with the protective casing. The casing itself makes the suitcase more cumbersome to use, so it was frustrating to still see this level of scratching. It is also uncomfortable to carry. The bottom lip is made of hard, sharp plastic that digs into your fingers when the suitcase is heavily packed, and the top handle is rigid and can pinch your fingers when carrying it upstairs. After years of use, I’m disappointed with the overall design, durability, and functionality. I wish I had stuck with my tried-and-true AWAY suitcase, and I would not purchase this one again.

Very delayed response. Almost took a month

Bought two large hardside cases. Used three times each (6 direct flights) and both handles on both cases broke off. Contacted customer service, jumped through all their hoops for pictures, additional picture, proof of purchase etc, to be told we could buy the handles for $20 each…what happen to the warranty? Clearly a design flaw or poor quality for every handle to snap off with so little usage!

This company makes a decent piece of luggage, but they do not honor their warranty and ignore followup attempts to contact company. The luggage I purchased came with a 10year warranty, I still have the tag that came attached to the product. When the interior luggage zipper fell apart, I filed a warranty claim only to be told that the Luggage has a 3 year warranty. So don't deal with a company that does not stand behind their product. There are other choices for lightweight Luggage from reputable companies.