Denise T.
EXTREMELY DISSATISFIED
EXTREMELY DISSATISFIED I unknowingly contacted “Travel Avion” (by phone) through a series of flight searches on a website. I would later discover that Travel Avion had given me misinformation regarding several aspects of the flight schedule for Sunwing. Travel Avion assured me that both flights were direct flights. I clicked “accept terms” in their e-mail to me which “Mike” convinced me did not apply to Sunwing Policy. Travel Avion took my credit card information and subsequently sent me their version of the flight schedule by e-mail. I contacted Sunwing 3 days after booking and found out that Travel Avion’s schedule was very different to Sunwing’s flight schedule (and now conflicted with my ability to fly). Travel Avion tried to convince me that Sunwing had changed their flight schedule. I called Sunwing and they said no changes were ever made regarding those flights. I told Travel Avion that I would not get on the return flight as it would bring me back to Montréal much after my very strict scheduling deadline. I asked Travel Avion for either a change of flight, a refund (due to it being their error) or a credit for a future flight. After some lengthy discussions over the phone, “Mike” finally promised to do something to correct this problem and would send me an e-mail with an acceptable solution. I never heard back from him. To add insult, I received a call at 5pm (not from Sunwing) the day before the flight telling me the departure time was still at 7:10am. Sunwing had confirmed 9:20am departure to me the evening prior. The man who called me (from 1-844-570-8837) refused to say what company he was representing. This experience has left me mentally exhausted, stressed out and about $780 U.S out of pocket. I have since read many complaints of fraud, theft, misinformation, etc. etc. regarding Travel Avion. Why is this company allowed to stay in business? I have voice recordings of my conversations with Travel Avion. I would be more than willing to join a “Class Action Suit” against them.



