Travel Avion ➫ ♥ ✈Reviews of travelavion.com

This company answered my 800 number call to Alaska airlines when I called to book a "great" deal to Hawaii. When I noted that the cheaper tickets were not being offered, the rep told me "oh, they are already sold" and I believed him. After over an HOUR to complete my 2 reservations to Hawaii, and after being passed along to a "manager" for confirmation, we had or tickets at an inflated price. We attempted to cancel within the 24 hour window but were met with no answers to our calls, and when they finally did answer were told we can't cancel. I called Alaska Airlines and reported these people and they were sympathetic but unable to help. I put in a dispute with my credit card company, which researched the issue and STILL billed me (the inflated) costs beause nothing seem to be amiss. This company needs to be taken to DOWN. Do not get involved with these people.

Contacted these people yesterday to see about requesting a wheelchair for my father to his gate and what I needed to do to get that accomplished. They charged me $100. I then contacted united Airlines directly and got a wheelchair for free. I once again called these people and asked why I was charged and talked about the Americans with Disability act and the man Lewis Phillip was horrible to me. When I asked to speak to someone else he would put me on hold and come back again and just say a different name. When I told him I wasn’t stupid he said “fine it’s still me” he then tried to tell me that I needed to purchase a first class ticket to get the help I was requesting. I have been trying to get my money back for a day now. I contacted United and they gladly gave us a wheelchair and guess what.... it was never put on his reservation by Travel Avion.... so they charged me $100 and didn’t do a damn thing. Also charged me to have a FREE service! These people are horrible!!!!!

These people should be locked up. I cancelled the reservations on March 22nd and still no refund. They lie call after call and hang up each time. I am consulting legal for the refunds.

Thank you Sandy Belford Frontier Airlines customer service. You were such a great help in securing my flight to PBI. Your calm voice helped me give you the proper information for using my coupon. You always said "don't worry" Thanks again.......

Hung up on by customer service when trying to resolve an unaccompanied minor ticket with assistance issue. My husband found the number online for Alaska Airlines, called the number and purchased a ticket for an unaccompanied minor with assistance. The ticket arrived from Travel Avion for an adult, with no mention of the assistance we requested. The times were off too for the allowed travel time (5am to 9pm) for assistance for unaccompanied minors. We called the number back and were assured this was the correct ticket and if we paid $50 when checking in for the flights...she would have assistance. We figured out this was not Alaska Airlines and located the correct number for Alaska Airlines. Alaska Airlines confirmed that our child COULD NOT fly with assistance with the ticket purchased through a third party (Travel Avion) due to the flight times scheduled. Alaska Arlines offered to change the ticket for an additional cost ($$$), I let them know we would try to correct it through Travel Avion. Many calls (even hung up on by Lyon a manager), voicemails, emails and days later, Travel Avion has refused to correct the ticket saying due to the child's age of 14 years old and Alaska Airlines policy our child can fly alone without assistance. This was not what we requested or paid $789.00 for. We have now purchased a ticket through Alaska Airlines directly (at extra cost $$$) for an unaccompanied minor with assistance during the correct times. We can pay the extra $75 fee online with each flight for assistance (Travel Avion even had this amount wrong). We filed a complaint with the Federal Trade Commission, and alerted the bank to the fraudulent charge. Travel Avion is a SCAM and their customer service is non existent!!

I would give a negative star if I could. I thought I was calling United, and was inaccurately told that the price of the ticket went up $300 in a matter of minutes. When I checked the United website, the ticket cost was $715 rather than $1034. They billed United $715 and made another charge for $319. I called them back to request an explanation, and they transferred me to another line then was subsequently disconnected.

Never never use this company as a travel agency they do fraud just sell tickets and they will do not get your money back Beware people beware

This is the worst travel Agent. My flight was canceled and they promise getting my refund in the next 72 hours ,I waited for more than 90 days and my refund was not processed. They are fraud.