Graham F.
Efficient, and very responsive to complaints
I found Travel All Russia from the internet and they efficiently put together the itinerary that I required. I paid them by Bank Transfer, and then for a little while I heard nothing. When the relevant member of staff was back from vacation all was well. The only glitch were a couple of hotels, one in Siberia and one in Mongolia. I have spoken with TAR and they have offered (not requested by me) to refund $75 which I think is very fair (how often do travel companies do this!). I must say that all of the guides were superb. Although not without blemish, I think that they did a satisfactory job and would use the company again




