Transport Masters USAReviews of transportmasters.net

This company dispatches transport at a higher price than contracted without customer consent or approval. Even if you cancel the contract because you did not agree to pay over the contracted amount, they charge your credit card and refuse to credit your account. Complete rip-off and worse, they use Veterans to get your business and rip you off.

I thought that everything was going well. My agent, Carlton, even though he wasn't as communicative as I would have liked, seemed to be on the ball. Professional seeming contract. Informed myself and the auto dealer that the transporter would be at the dealer before noon to pick up my car. Transporter never showed up. I tried to call Carlton and left a message. No reply. Sent several text messages, no reply. Called again and left a message. Sent another text message asking what was going on, it was a little more than an hour before the dealer closed. Finally got a text message back telling me that I had double booked with another transport company and that I needed to cancel that contract before they could ship my car. I never contracted with another company. I texted Carlton back trying to get more information and then called and finally got theough. He told me that Neptune shipping had somehow listed my vehicle on the Transport Board to ship. After calling Neptune and chewing them out for making me miss my vehicle shipment I called Carlton back, informed him it was removed and asked when he had found out about the problem. Could not get a straight answer and he finally told me that it was sometime today. I told him that if he had of informed yesterday or even this morning I could have gotten it cleared up and not miss the shipping. Then I canceled the contract. Communication is the key to business and it was definitely lacking here.

I can write that the entire experience from initial quote to customer support to final completion upon delivery of my out of state purchased vehicle was positive and stress free. I have shipped a few vehicles over the years and Carlton made this easy. Good job Transport Masters! This is an unsolicited review. Someone was there 24/7 to assist when needed. My vehicle arrived on time as promised. They won't be the least expensive but they are very conscientious and Carlton was a delight to work with. Thank you all including the driver for getting my shipped vehicle here. You've earned my future business and referral.

I booked Transport Masters USA for transporting my RV. Their door to door shipping was hassle free and efficient. The team was professional and communicative throughout the entire process. I suggest Transport Masters USA for all your transport needs.