Amer G.
Shop for best price/service before commiting
**Communication**: • Easy to respond and very upbeat communications initially from Riley. However, she did a “bait and switch” on the pricing (explained below). When I approached Riley for help on damage issue with Carrier (explained below) absolutely no response/help to my email/text sent on Aug 7. • Briefly explained the process initially but did not go over details/terms in detail like some other Brokers did. My fault for esigning a contract and giving my credit card without the carrier/driver being approved/actual price. DO NOT give a credit card/sign a contract until the Broker confirms the driver and the final price!! **Pricing**: • Told me to cancel my communication with 2 other Brokers I was dealing with before and promised me a lower rate than them. Agreed, and proceeded. • Without any warning or explanation, I was sent a new contract to e-sign for the higher price (more than the other 2 previous Brokers I was dealing with!). The initial price quoted was $350+ lower than the actual bid accepted by the Carrier. I called and asked for an explanation. Asked to cancel my contract but I was cornered since she took my credit card during the 1st lower bid interaction and charged my card for their part and said they will not refund it if I back out now. So I asked to resubmit for a lower bid, which Riley complied with and came back and got done same day. Still higher than what she promised initially but acceptable. Work on being fair and transparent needs major improvement. **Punctuality**: • The transport happened on the promised schedule, and even got the car a few days earlier than the quoted window. The contract I signed with Riely said tracking was part of the benefits offered, however when I approached the Carrier they said they do not provide such service! **Professionalism in Vehicle Handling**: • The broker and driver were not professional in their interactions overall. The car was damaged as noticed upon delivery, which the Carrier failed to mention/get photos on the Bill of Lading (BOL) when picking up the car from the dealership. The Carrier did however note the damage ~2 hours later, ~7 miles away by taking a picture and uploading it onto their database/software. When asked why they did not note it on the initial BOL – they said it was not seen until he was loading another car at a later time/place. The Carrier refused to handle the case/help file a claim with their insurance co., and the Broker gave me the silent treatment as mentioned. So I am stuck with a $700-1000 body damage/paint job. **Overall**: I would not do business with this Broker. Shop around for best rating/price and only pay/sign a contract once the Broker confirms FINAL price. Hope this review helps someone out there.