Transport Masters USAReviews of transportmasters.net

Gave me a quote and emailed and text saying a carrier excepted and will pick up next day. Then 5 hours later after I had everything in place with the seller they told me it was $475 more I owned over the contract I signed. Stay Away!

Why is 0 not an option for a rating. Criminal services. Uninsured drivers, deliverer damaged my Aston Martin vehicle. Refused bill of lading. Provided false documentation. Contacts who answer phone saying "owner is out of the country". BBB has suspended this companies credidation. Filed complaint with BBB who replied that the "company did not reply to their request for communication"

Never got my truck transported. Week later still no call back no email no nothing. Horrible customer service.

They scammed me for 500 dollars isk what type of business this is but I want my money back and I will be going to the police

This is a bait and switch company. They will give you a good price and reassure you your vehicle will get there on time. Once you sign up they will switch the price and location on you without you signing a new contract or agreeing to it. Then when you question them and cancel they will charge you a fee and refuse to give it back to you stating in the contract it says they can increase the fees without you signing a new contract. DO NOT USE THIS COMPANY they will take your money and do nothing for you

Absolutely horrible, if I could leave negative stars I would. Signed a contract for one price, the day before pick up tried to charge $300 more. Said we were getting "white glove treatment", said they deal with high end cars all of the time. Our car was transported in what looked like a horse trailer being towed by a pickup. Joe, our contact was a bully and constantly talked over me. Just horrible, keep far, far away from this company.

This company dispatches transport at a higher price than contracted without customer consent or approval. Even if you cancel the contract because you did not agree to pay over the contracted amount, they charge your credit card and refuse to credit your account. Complete rip-off and worse, they use Veterans to get your business and rip you off.

I thought that everything was going well. My agent, Carlton, even though he wasn't as communicative as I would have liked, seemed to be on the ball. Professional seeming contract. Informed myself and the auto dealer that the transporter would be at the dealer before noon to pick up my car. Transporter never showed up. I tried to call Carlton and left a message. No reply. Sent several text messages, no reply. Called again and left a message. Sent another text message asking what was going on, it was a little more than an hour before the dealer closed. Finally got a text message back telling me that I had double booked with another transport company and that I needed to cancel that contract before they could ship my car. I never contracted with another company. I texted Carlton back trying to get more information and then called and finally got theough. He told me that Neptune shipping had somehow listed my vehicle on the Transport Board to ship. After calling Neptune and chewing them out for making me miss my vehicle shipment I called Carlton back, informed him it was removed and asked when he had found out about the problem. Could not get a straight answer and he finally told me that it was sometime today. I told him that if he had of informed yesterday or even this morning I could have gotten it cleared up and not miss the shipping. Then I canceled the contract. Communication is the key to business and it was definitely lacking here.