Transparent LabsReviews of transparentlabs.com

I really love the product, zero issues or complaints. I had a hiccup with my subscription where it wasn’t sending automatically as I requested. I went on there to push the order and when the package arrived it was a different flavor than the one I requested. I called and left a voicemail and sent an email to the T-Labs customer service email listed on their website. I spoke with Alyssa who responded promptly and resolved my issue. I am now waiting on the correct flavor being sent to me, at no extra cost and she even offered to provide shipping tracking information. I gotta say my experience with T-Labs has been awesome. They quickly made up for my issue which now seems like such a tiny inconvenience.

I think I have found my holy grail of holy grail products and companies!!! Their Mint Chocolate Chip Protein powder is probably the best tasting I've come across and not to mention the high quality ingredients! SOLD :) Every time I have had to contact their customer service team with a question, I am always so impressed with how friendly and willing to help me they are. Top notch service!!

I ordered their Chocolate Peanut Butter protein powder and their peach mango creatine hmb; my order arrived on time and I have been loving the products and using them every day :)

I have been waiting for almost 2 weeks with no response there is no way to contact them i want a refund #1697474

Customer service DOES NOT EXIST for this company. Had a problem with my order and tried to reach customer service on at least 10 separate occasions. Left messages, sent emails and never got a response. Got stuck with the product. As a result I cancelled my subscription with them. I’d rather take my money to another company that has better service towards a loyal customer! Will never buy from them again!

I like the product so much that I enrolled in a subscription, but the customer service is nonexistent. My third order, Order #1604232, was shipped on July 15th. It seemed like USPS had an issue with the delivery, so I contacted them first. They said I needed to take up the issue with Transparent Labs directly, so I emailed twice, on August 2nd and August 9th. Additionally, I called the company several times. I was never able to reach anyone, and I never received a response back either. I paid $85.85 for my order with nothing to show for it more than a month later. I have never had such a bad experience with a company. There's no reason for me to have a subscription order if I am not receiving anything.

The product is excellent: five stars As others have shared, the customer service is pretty much non-existent. The phone number on their website is usually disconnected. The line isn’t busy, it goes straight to voicemail. Their voicemail isn’t checked. Leaving a voicemail is a waste of time, I’ve never had a call back. I even left a voicemail saying if I didn’t get a call back in 48 hours I’d leave this review, and here we are.. The voicemail recording encourages you to leave an email to their support@.. but those emails are responded to about 50% of the time and of those instances, it’s usually about a completely different order. Orders to Canada ship in twice the length of time you’d expect for regular mail. The tracking works for two days and then drops off, which makes you want to call for an update, * see beginning of the review I wish they’d sell on Amazon so I could get competent shipping and not have to deal with their non-existent customer service.

You are in possession of my money since July 8/2024. No update on the tracking status and no answer from CS. What a poor performance. I want my order delivered or a full refund issued, or I’m taking this up to the next level and you will hear from my lawyer! Definitely my last order with this lot! Order #1593954