Transparent LabsReviews of transparentlabs.com

Love the products. Absolutely great quality. My issue is shipping and logistics. Takes forever to get my order. If this is fixed then it’s 5 stars all around.

Fast response to an order and follow-up as well. Enjoying the product and will buy more.

Customer service is great,went beyond the measure of Customer Service for me,I use tge grass fed protein,a great product,my forever go to product

Echoing some of the other reviews. The level of customer service is terrible. Two voicemails and three emails before a response was provided. My original order was returned to TL mid-shipment...not sure why. I asked for a refund on that order and went ahead and placed another order. Just received word today that they cancelled that order and issued a refund. Ugh! I'll find another vendor for my product needs.

DO NOT BUY from this company. What lack of customer service response and lack of customer care. It is a shame because the label design is nice and I have "heard" good things about the product but with my recent experience and given the recent reviews by others, I have a hard time believing in the integrity of its product. The lack of customer service response or care tells me they do not care about their customers' or their experience. It is also a shame with the premium price point that they lack such CS. First time customer and already left a sour taste with no future desire to purchase from them ever again. Made my first order and it arrived incorrect. Ok, no problem there. It happens. I immediately sent customer service and did not get a responds until the second day. In additional, I called the company several times during business hours and no answer. Finally, when they did respond, they stated the correct item will be sent. It took an additional 7 days for it to arrive. I would at least expect it to be shipped expedited especially since it was a system error on their end. Just the initial experience alone has lost my faith in this company. Then, on top of all this, I read the reviews left by others and boy, I definitely lost my faith in this company. I will not be making any future purchase with this company. If you read the other comments, TL replies back acting like they care. It just for show because if you really did care, your customers would not be here making a review. The effort you make to comment back, you could have just answered their initial emails. Im just dumbfounded by the lack of customer service care they have. It is crazy. I would stay clear of this company. REPLY TO BRANDON: You guys respond to the review faster than the response to my email. If you put more effort into replying to your customers ( like the many bad reviews here) in the timely manner, than customers would be writing 5 star reviews. Instead you guys spend more time cleaning up on this site than dealing with your customer’s concerns. There are countless review where people are specifically stating the lack of response and countless waiting on orders with no delivery or extremely long delayed deliveries. Heck, you even have a business customer complaining who is just trying to sell your product. No thanks, will not be giving this company another try. I hope you improve the customer service team, because if not, you wouldnt be in business long.

Very careless company, they don’t read their customer’s emails. Keep sending & keep charging your credit card. Useless

Great products, equally good customer service.

I ordered a Protein Powder. Since Feb 14. It took some time and Ive been following up customer service for some time and they always brush it off, today is March 19. And they tell me the parcel is lost in transit and asked if I needed a replacement. :( What kind of shipping do they even use or why provide international orders when shipping you can’t get right? I am very disappointed as I was quite exicited to try this product so I have been working out without a protein powder for a month. Guess I got a good idea of this company now, really disappointed. Edit: I did not receive the replacement. Was just asked only, and now have to wait dont know how many days until the next email reply. i want a refund 🙏