jleigh
WORST customer service - totally MIA.
I ordered protein powder on May 21st — still haven't received it. Got one automated email telling me my package was stuck and that they were 'monitoring it.' That was five days ago. I've called five times and left five voicemails. Total silence. No callback, no follow-up, nothing. I also signed up for their subscription, which I'm now seriously reconsidering. The product may be great — I genuinely wouldn't know because it never showed up. If this is how Transparent Labs treats brand-new customers, consider this your warning. Update: Transparent Labs response below is asking to send my information which has already been sent by email and my five voicemails. There is no link or additional email address provided in the reply. I am not going to leave my order number or other personal information on trust pilot. Listen to the messages customers leave you and you will have the info you need.
Response from Transparent LabsMay 29, 2026
We’re very sorry to hear this, especially as a first-time customer. This is not the experience we want you to have, and we completely understand why this would be frustrating. We’d like to look into this and get it resolved ASAP. Can you please send us your order number, email address, or full name associated with the order? Once we have those details, our team will review the shipment, provide a clear update, and make sure you’re taken care of. Thank you for bringing this to our attention. We appreciate the opportunity to make this right.