Julian K.
Delivery 5* / Support 0
I was worried by all the bad reviews - To rate the delivery - awesome. 1 day after ordering the package arrived early in the morning (7:24) no damage to the package - delivery man helped to get the heavy package into the elevator (alone with covid 19 and all - he even asked to wait upstairs) Now to the strange part - the tracking of the package was non existent. The hotline is meh, and the email support not responsive at all. So I struggled with the rating. I understand people wanting to know where stuff is all the time and instantaneously. We are used to it through dhl and ups or Amazon. So that is definitely something to improve on for TOF. Since the delivery was basically instant and the delivery man very helpful and kind I decided to give it a 5 star raiting - support should get 0 stars tho.


