Lucien M.
Payout denied without clear rule reference
After reaching the payout stage with TradeX Mastery, my account was flagged for an alleged Terms & Conditions violation. I submitted a formal appeal requesting clarification. The firm confirmed the decision after a “comprehensive review” but did not reference any specific clause of their Terms & Conditions, nor provide a clear explanation of the alleged violation. The appeal was declared final, with no further clarification possible. Traders should be aware that compliance decisions may be enforced without detailed justification.
Response from TradeXMasteryNov 2, 2025
Thank you for sharing your honest feedback! We’re really glad to hear you’re satisfied with our support and overall experience. We’re sorry to know that withdrawals have felt slower than expected. Our team is always working to streamline processing times, and your input helps us improve. Please reach out via the live chat on our website if you’d like us to check the status of your withdrawal.




