TradeXMastery Reviews | Read Customer Reviews of tradexmastery.com

TradeXMastery Reviews | Read Customer Reviews of tradexmastery.com

TradeXMastery reviews

507 approved reviews, newest moderated first

customer
Nov 5, 2025
Kyc for Nigeria and Faster payout…
Work on Kyc for Africa especially Nigeria, let us be able to use our NIN slip which is the Identity document issued by our federal government and also work on a faster payment Lastly, instant funded should be able to withdraw 30days after purchase and not enforcing 30 trading days
Response from TradeXMasteryNov 5, 2025
Hi there, thank you for sharing your honest feedback. We’re truly sorry for any inconvenience caused by the KYC process and payout delays. Your suggestions about accepting the NIN slip and improving withdrawal flexibility are very valuable, and we’ll be sure to share them with our verification and payments teams. Please reach out to our Support Team via the live chat widget on our website so we can assist you directly and help improve your experience.
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Travis T.
Nov 5, 2025
Great company
Great company
Response from TradeXMasteryNov 5, 2025
Thank you so much! We’re glad you think so and truly appreciate your support! 🌟
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customer
Nov 5, 2025
Customer care response is very slow…
Customer care response is very slow unlike other propfirms
Response from TradeXMasteryNov 5, 2025
We’re sorry to hear you feel our response time has been slow. We’ve reviewed your recent support interactions and can confirm that our team has been replying to your tickets within approximately 15 minutes. We always aim to provide quick and helpful assistance to every trader. Please let us know via the live chat widget on our website if there’s anything more we can do to improve your experience.
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customer
Nov 5, 2025
Goal Achievement
I kept going into drawdown and losing my accounts.
Response from TradeXMasteryNov 5, 2025
Hi there, thank you for sharing your experience. We’re sorry to hear about the challenges you’ve faced with drawdowns and account losses. Trading can be tough, and we understand how frustrating that can feel. Our goal is to help traders grow with proper risk management and consistency. Please reach out to our Support Team via the live chat widget on our website so we can look into your situation and explore how we can help improve your experience.
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customer
Nov 5, 2025
Support nicht antworten 😡 muss wir…
Support nicht antworten 😡 muss wir warten zwei Woche oder noch mehr!!!und Geld such nicht kommen!!!
Response from TradeXMasteryNov 5, 2025
Hallo Istvan, es tut uns sehr leid zu hören, dass Sie das Gefühl hatten, keine Antwort vom Support zu erhalten. Nach Überprüfung sehen wir, dass unser Support-Team noch am selben Tag auf Ihre Anfrage reagiert hat und Sie derzeit aktiv mit Andre zusammenarbeiten. Ihr Konto wurde bereits genehmigt, und wir haben Andre gebeten, Ihnen nochmals zu folgen, um sicherzustellen, dass alles reibungslos abgeschlossen wird. Vielen Dank für Ihre Geduld, wir möchten sicherstellen, dass Sie bald vollständig zufrieden sind.
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customer
Nov 5, 2025
very slow support and long wait for…
very slow support and long wait for money withdrawal
Response from TradeXMasteryNov 5, 2025
We’re sorry to hear about your experience with the payout process and support response times. Your withdrawal request was submitted on October 20, and while most withdrawals are completed within 21 business days, some may take up to 30 business days due to higher volumes and additional security checks. Our finance team is working diligently to process your payment as soon as possible.
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customer
Nov 5, 2025
Too long wait for money.
Too long wait for pay out and they don't want you use the account when you wait. It is a joke, up to 20 days to get money. It is work days so it is 4 weeks. Can not replay to their replay. Here is question why should I not use my account for 20+ days which now is 30 (6 weeks)? Like I said it is a joke and I guess because of my comment you slowdown my process.
Response from TradeXMasteryNov 5, 2025
We’re sorry to hear about your frustration with the payout timeline. Your withdrawal request was submitted on October 29, and while most withdrawals are processed within 21 business days, some may take up to 30 business days during higher volume periods. Our finance team is actively working to complete all pending requests as quickly as possible.
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customer
Nov 5, 2025
Everything is quick and easy to…
Everything is quick and easy to understand and access, the downside is payouts take on average with btc 23 business days
Response from TradeXMasteryNov 5, 2025
Thank you for your positive feedback! We're happy to hear that you find our platform quick and easy to use. We understand that payout times are important, and we’re always working to make this process faster and more efficient. If there’s anything else that we could do to make your experience even better, please reach out via the live chat widget on our website.
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