Tradesea with RithmicReviews of tradesea.ai

If I could give Tradesea zero stars, I absolutely would. This is hands down the worst trading platform with the most abysmal customer service I have ever had the misfortune of using. Let’s start with the platform itself. The fill logic is just fundamentally broken and horribly built. You consistently get filled at prices the bar never even touched. The platform’s price action simply does not reflect the actual market reality. If you are trying to execute precise trades, this incredibly glitchy tech will bleed you dry with ridiculous fills that don't make any sense. But the real nightmare begins when you try to hold them accountable for their faulty product. Tradesea shows zero accountability—every single problem is always the market's fault, the liquidity provider's fault, or your fault. Never their own broken system. If you try to contact their customer service to fix an issue, be prepared for their standard three-step defense system: The silent treatment, the ping-pong, and the gaslighting. Literally, go anywhere except here until they go down or just fix their shit.

無法使用自定義指標，界面遇到快市容易卡頓，尤其量大的時候更加明顯，快捷下單無法設定自動帶入停損停利的設定，還有很多需要加強的空間

After experiencing a month-long resolution process characterized by long gaps of silence and zero accountability, the "fix" was only implemented after I left two negative reviews. Once the technical issue was finally resolved, a community manager reached out with an empty apology and a request for me to update my Trustpilot review. When I expressed how frustrating the experience was, they offered a phone call to explain what went wrong and their "future fixes." However, as soon as I asked for compensation for the month of lost time and platform access, the communication immediately stopped. It has been a week with no reply. It is clear that "improved support" only lasts as long as they think they can leverage you for a 5-star rating. If you value your time and professional consistency, be wary of the support level here. UPDATE AFTER TRADESEA COMMENTED: While I appreciate that the accounts have finally been remediated, I must address the inaccuracies in your characterization of this process. You state that remediation is based on "the facts of the case" and not "review pressure." However, the timeline of our correspondence proves the exact opposite: My initial tickets were repeatedly dismissed by support. I was told I had "no proof," that my stop-loss settings "weren't saved," or that the platform was "working fine." None of these "facts" were true. I was forced to purchase a new account with my own money just to act as a test environment to record video evidence of your platform’s faults—a task that should have been handled by your own back-end logs. After I provided proof, silence. After I left my first 1-star review, your team still only remediated the "test" account. It was only after my second 1-star review that you finally addressed the original accounts that were the subject of my grievances for weeks. My third review was posted because you remained silent for a week until I posted the review. It is not "disappointing" that I am documenting my experience; it is disappointing that your company only engages in meaningful support when your public reputation is at stake. To be clear: I have never asked for a "transaction." I asked for compensation for the substantial loss of my time, the frustration of being gaslighted by support for weeks, and the out-of-pocket cost I incurred to prove your platform was faulty. You claim the remediation "stands on its own merits," but the reality is that it was extracted through persistent public documentation of your failures. My reviews are an honest, chronological account of a 1-star customer service experience. My reviews will remain as they are to ensure other traders have a transparent view of how your company handles platform instability and customer support.

I trade 3 Lucid funded accounts. Used tradesea copy trade for the first time with them. Im a firefighter and got a call. I closed out the trade on the lead account. Got back from the call looked at my accounts and the 2 follower accounts were still in the trade. I closed them immediately. End of day I get an email from lucid saying I hedged and they took 8k in profits and breached all 3 of my funded accounts. I reached out to them and they say contact Tradesea. Tradeses blames rithmic and rithmic tells me to contact Lucid. Lucid says this is on Tradesea because you have the copy trade. I've seen alot of negative discord users talk about issues as well. No one will help and no one wants to have a conversation with me. They send emails saying they did nothing wrong and I must have hedged. Ive never hedged in trading and just git a 2k payout last week from lucid. The first time I try copy trading and this happens. Wtf

I have been using tradesea for sometime with my lucid account and found this to be my go-to tool. It is fast, responsive, web based, very intuitive, with many features as a bonus. I heavily rely on my journaling so doing it in the same app saves me additional effort to import my trades to tradezella and pay extra money for that subscription :) I have been traying the AI assistant too and found to be helpful for my basic use cases. Overall, I am very satisfied with the too and this has became my go-to tool for my trading.

Great Experience with it so far , just they need to utilize the entry points , sometimes my trades enter with different entry points

Really like the tech behind the product, kudos to the team behind it!

Terrible, I tried to close my position, and I lost 4 accounts because the screen was blank and I could not move the stop "when I moved working on it", Lucid did not give a refund and Tradeify as well, as they dont support Tradesea. I don't recommend this platform for trading. I provided a screenshot when the screen was blank, and a screenshot when I could not move the stop. Also, the take profit did not work because of this error. I had to buy Quantower to trade the other 2 accounts. I compared the price levels. Tradesea was show different price of Quantower to match the price with Quantower I had to refresh Tradesea, for the price match with Quantower. They also ask to remove trustpilot the bad reviews. This is my second review because the previous one was removed.