Samim K.
Sadly 1 Star, Read through all the reviews...
I sadly have to give this firm 1 Star. (3star Update) Last week I Lost a few accounts fo to my app Freezing and me being unable to close or manage my position. I have a screen recording that showed my trade/ Chart freeze up. (No Big deal happens) Support ticket was answered and stated that my reecording is not enough since there Logs state diffrent inputs. After a few days i sent in another video of the same Issue but with the original chart template instead of my custom one and i got another email stating, and i quote -"However, we noticed that the chart background in this video is different from the one shown in the previous recording. Due to this discrepancy, we are currently unable to verify the evidence provided and therefore cannot proceed with any remediation at this time"- TLDR: Accounts lost Due to Tradesea Chart Freeze on my Mobile Device. Support does not accept original recordings. Id stay away for now. Sorry to see a good app go down due to minor issues that could be solved... (Update: Overall issues were taken care still some quirks here and there but good user expirience)
Response from Tradesea with RithmicJun 23, 2026
Hi, thank you for laying this out in detail, and I'm sorry to hear about your experience. I can see why this has been frustrating. I've pulled up your ticket and I'm personally looking into your case now, the full history, the recordings, and our logs. I want to get to the bottom of what happened with your accounts and I'll be in touch through your ticket. - Ashutosh




