TradeSanta is a cloud software platform that automates crypto trading strategies. Cryptocurrency trading bots are available for Binance, Bittrex, Bitfinex and Hitbtc.
TradeSanta (tradesanta.com) has 54 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
tradesanta.com
Website
tradesanta.com
Category
Banking & Money
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Despite of the slightly childish interface the bots are working quite well on TradeSanta - in fact probably one of the best automated trading services available online. In practical terms I am running several grid bots since October with different settings including triggered ones and the reliability is outstanding (I have tried other companies as well with less convincing results).
Only giving 4 stars since there were a few glitches on their web page (not affecting the bots) and also due the the account top up process which seems to be partially manual.
Response from TradeSantaDec 6, 2021
Hi! Thank you for your feedback — we appreciate it!
We also make sure to pass on your review to our devs to encourage them to strive for more.
TO
Tommy
Bot didn't work and no customer support
First of all I was scammed by someone who was claiming he is from Santa Helper after I wrote to the forum that I am unable to create any bot. He navigated me to some walletconnect to be able to reset my account and get the issue solved. I sent my funds to trustwallet and connect it with walletconnect, then they stole my money.
I have written to a customer service again after I have understood I was blinded by Trade Santa that everything was working well with them to ask why I can't create any bot on my account after I have sent them a payment. They still referred for two factor authentication to enter any codes into the app but it didn't work at all and at the end they did not answered any of my message.
I have lost my money by contacting them on the forum and they took a payment and they won't resolve issue on my account.
If I never contacted them or made a payment to them I could be 500 Euro better off.
Bot can work well, but I couldn't get it to work. I never found what was wrong with bot.
Response from TradeSantaNov 30, 2021
Hi! We are sorry that you've been approached by a scammer. And according to your recent reviews — several times. Please note that we always warn our users about the increased number of fraud cases in our welcome and pinned message, saying that we NEVER contact users first. You can check the private chat with the official TradeSanta Helper and see that there wasn't any scamming activity. Unfortunately, scammers use the nicknames of our official support members, replacing some symbols so that they were identical to the real ones. We cannot track them since they use second accounts to sit in the chat quietly looking for the newbies to scam. The only thing we can do is warning and paying attention to the scamming activity outside the official chat.
WD
wad D.
Bots bugged, fake referral program
The bots are bugged. They cant compute Bollinger bands & simple indicators like that. Also, they do not send you the referral withdraw if you bring people. I requested it on JULY and still got nothing. Asked to customer support they told me that the withdraw would be distributed in the week that just ended. Obviously didn't happen and they stopped answering. Definitely do not recommend them, bad tech, bad customer support, fake referral program.
Edit: they finally sent me the referral money, with months delay. On their website they said that they were giving it in BTC but instead they gave it to me in USDT. If they sent me the BTC respecting the deadlines as stated on their website, I'd have doubled that money by now. Still not satisfied, still had a lots of problems with long bots triggered by Bollinger bands buying at high prices, still a bad customer support and overall not a trustworthy company, they do not respect what they write on their website.
Response from TradeSantaNov 2, 2021
Hi! Thank you for sharing your feedback with us. However, we would need more details to investigate your case further. Please send us a note at [email protected], and we will get back to you shortly.
Look forward to solving the issue.
UPD: Hi Jacopo! Thank you for the update. You are absolutely right. We should have arranged the withdrawal earlier — this is inappropriate. Thank you again for bringing this to our attention, and we sincerely appreciate your patience with us. We're sure your next experience will be up to the high standard that you've come to expect from TradeSanta.
RE
Renat
Actually a great product
This was my first time when I decided to use trading bots. Never actually used ones and was surprised how tradesanta is user friendly to newcomers. Made some decent cash already, gonna recommend it to some of my friends too
Response from TradeSantaOct 11, 2021
Hi Renat! Thank you for you taking the time to leave us such a fantastic review!
IE
invermania.es
El mejor criptorobot para principiantes
Criptotrading automatizado hecho simple.
Con Tradesanta puedes aprovechar las fluctuaciones del mercado de criptomonedas. Conecta TradeSanta a tu criptoexchange / criptobroker y opera las 24 horas del día, los 7 días de la semana, sin que sea un trabajo a tiempo completo. Estrategias largas y cortas. Plantillas de bots. El más sencillo para principiantes y profesionales. Automatiza el trading de criptomonedas sin gran esfuerzo y deja que trabaje por tí, aprovechando las fluctuaciones del mercado de criptodivisas las 24 horas del día, los 7 días de la semana.
La plataforma es compatible con 7 grandes intercambios en la actualidad, incluyendo futuros (Binance, Coinbase, Huobi, Okex, etc) y sigue creciendo. Plataforma en español. Plataforma vía web y app.
Puedes crear un bot con saldo virtual para entrenarte u operar directamente durante el periodo de prueba gratuita. Y si te gusta, contrata un plan a partir de 14 $ mes (el plan Básico tiene 49 bots y un paquete de servicio que incluye un número ilimitado de pares, todas las estrategias e indicadores técnicos,notificaciones de Telegram y el soporte de atención al cliente y normalmente, con ese plan te llega de sobra).
El más sencillo por su interfaz. Nos gusta que tenga versión en español. Tiene un buen manual para enterarte de cómo maximizar el poder de la plataforma. Puedes probar sin coste con un bot y saldo virtual u operar gratis durante el periodo de prueba gratuita.
Response from TradeSantaOct 11, 2021
Hi! Thank you for taking the time to share your feedback with us. Happy trading!
JU
Juan
Have been using the service for a while…
Have been using the service for a while now, very thankful for the support! took a while to figure out the right settings for me, I suggest new traders to engage more with the community
Response from TradeSantaJun 1, 2021
Hi! Thank you for taking the time to share your feedback with us. Happy trading!
DE
Denis
Easy to use
Easy to use, attractive to look at! Overall I’d recommend this service for people wanting a time-efficient way to trade and manage their crypto portfolio.
Response from TradeSantaJun 1, 2021
Hi Denis! Thanks for leaving a 5-star rating. It's truly appreciated!
D
Михаил С.
I have enjoyed TradeSanta and found it…
I have enjoyed TradeSanta and found it pretty clear for a newbie. 5 stars for the affordable prices, easy interface, and responsive support.
Response from TradeSantaJun 1, 2021
Hi! Thanks for the kind words. We will be sharing your review with the team as a way to encourage them to continue to strive for excellence!